We received amazing customer service and support. Turnaround time for support related questions is quick, and helpful. Our implementation was easy and they offered online training for all of our employees (300+, in 29 states). We have been on the platform since Fall 2020, and started by implementing monthly check-ins. Our employees were resistant at first, but once they got into the system and realized the simplicity, they gained appreciation for the system, as well as the reason behind the check-in process. Coming from an anniversary performance evaluation cycle, done on paper, automation and simplification was a must. We have now transformed all of our performance reviews to a fixed focal time of the year, where we were easily able to use information/data from the prior check-ins with ease. I cannot wait for the 2022 annual reviews with a full year of check-ins to work from. It is a great bonus that we can modify performance evaluation templates with ease. No more word/excel document frustrations with PDF formatting issues.

PC rationalise le processus d'évaluation des performances et contribue à l'amélioration continue.

I like that the system includes almost everything you need to coach, develop and evaluate your team members. It's also very flexible. You can turn on/off the features you want to use. The customer support team is very responsive and will even do Zoom meetings to help you out. The team certainly knows performance management best practices and will help you implement them inside your company.