I like mostly the good support when I am get struggling.

Easily creatable guided tours with a great support team.

Userlane is easy to integrate. The UI is self-explanatory which makes it easy to set up and manage Guides or Announcements. Also, I love the integrated analytics area, where you can see how each guide is performing and where users might have troubles. The team can be contacted anytime if you need help with creating guides or interpreting data. Also, they're super nice and it's always fun to have a little chat ;) Userlane uses its own tool to provide help (Guides, announcements for new releases etc) which, on the one hand, is a sign that they understand which problems a user might face, and on the other hand always provides a bit of inspiration on how to use it.