The folks at UserIQ are extremely responsive and work to help their clients as quickly as they can and as thorough as they can. Not to mention they are just so personable, you feel like they are right there with you in the day to day efforts. UserIQ is constantly looking at ways to not only improve the platform, but they have great supporting documentation to help walk you through your own questions. I love that they are also so involved with the client success community. They hold many webinars and participate in success meet ups to really give support and shine and spotlight on the CS community. Really helps to understand how their other clients are using the platform and where they have seen such success. By adopting some of those suggestions not only via the webinars and meet ups, it has certainly helped our client success team feel like they have a strong network within UserIQ.

Enquêtes dans l'application basées sur divers segments, visites utilisateur, annonces.

We're a small team with little to no structure or process, but UserIQ has helped us build out team and individual KPI's. We're able to track customer logins, clicks, and really understand the overall customer journey. This allows us to have an inside look at the health of our customers based off our chosen parameters. We can identify trends and touch points for CSMs. It also allows us to quickly get in front of customers with pop ups about known issues, NPS surveys, etc.