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Talkdesk

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4.4 sur 5 étoiles
2,328 avis
  • 1 profils
  • 10 catégories
Note moyenne des étoiles
4.4
#1 dans les catégories 2
Leader du Grid®
Au service des clients depuis
2011
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Customerly

36 avis

Description du Produit

Customerly est un moyen nouveau et facile de créer des relations vraies et solides avec vos clients.

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Talkdesk Reviews

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Star Rating
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27
SP
Shelley P.
08/11/2024
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Invitation du vendeur
Avis incitatif

Excellence with ease!

|Talkdesk
The most helpful tool in Talkdesk is the Copilot feature! Simple cut and paste your converstion, no more typing your conversation in full! Saves on time immensely!
AB
Alexis B.
08/11/2024
Évaluateur validé
Source de l'avis : Invitation du vendeur
Avis incitatif

Efficient

|Talkdesk
Talkdesk is a reliable platform and I rarely have any technology problems using it. I especially like the different filters you can use for creating a dashboard, and the Co-Pilot AI generator
CT
Cassie T.
08/10/2024
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Invitation du vendeur
Avis incitatif

My love-hate relationship with Copilot (AI)

|Talkdesk
The most helpful tool I have had from talkdesk is the Copilot call summarizer. For the first 2 years of my career as a phone agent, my handle time never went below 12 minutes. After I started using Copilot, my handle time is regularly BELOW 12 minutes and this past month I have gotten it down to 7 minutes- my best handle time ever! I love the UI of Talkdesk. The buttons have good colour contrast and the sleek design is so much better than the previous phone management system my company used. When I have to make a transfer, whether Blind or Consulting, it goes seemlessly and quickly. I use Talkdesk everyday and have come to rely on it as a vital tool in my workday. I love how when things go wrong, Talkdesk is quick to work on the issue and get it resolved.

About

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HQ Location:
San Francisco, CA

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@talkdesk

What is Talkdesk?

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Details

Année de fondation
2011