Utiliser un tiers de confiance pour obtenir des retours clients honnêtes a été essentiel pour nous. Les personnes menant les entretiens sont très expérimentées et professionnelles et ont pu découvrir des facteurs critiques de désabonnement. Tant le reporting que l'analyse ont été très détaillés et approfondis, et les informations obtenues grâce au programme ont aidé notre organisation à cibler et à résoudre les frustrations que les clients éprouvaient, réduisant ainsi le risque de désabonnement futur. Satrix s'engage vraiment avec nous en tant que partenaire pour s'assurer que nous obtenons tout ce dont nous avons besoin de notre programme de désabonnement.

The Satrix team was dedicated to understanding our business and goals - allowing them to build a survey that helped us effectively gauge our client satisfaction, strengths, and opportunities. They designed a clear project plan and delivered every step of the way with timely follow-up and clear communication. Most importantly, they consistently educated our entire firm on the importance of the survey and best practices in closing the loop on feedback.

As a marketing leader in high-growth technology, our lean marketing team has high expectations. Our success relies on organizations like Satrix Solutions to act as an extension of our team by fully embracing our cultural norms and delivering outstanding results. Satrix consistently strives to exceed expectations by owning its projects and being extremely agile to the needs of our fast-paced organization. Their unwavering commitment from an executive-level to the teams supporting our success is unmatched and measurable. I strongly recommend Satrix to organizations looking for an advantage in client retention or go-to-market strategies.