Procedure flow is the perfect solution to standardize workflow for the trainees as well as our employees. It is a very easy-to-use tool, and you can also add shapes and images to visualize the process. They also have fantastic customer support, which makes this software a perfect choice for our organization.

Il est facile à configurer, fournit aux clients des informations cohérentes, les sauvegardes hors ligne et les fonctionnalités de recherche sont les plus utiles, également PF donne à tout utilisateur la possibilité de proposer ses propres modifications/mises à jour.

- You can adapt to new procedures on steps to take for each issue. - Use available resources for any questions you require. - Training is very effortless you can place resources in a manner for relevant queries. - Benefits company for any task required for any agents when needed, you can place procedures on how to tackle issues that are well known. - Leverage the knowledge using each tool for any issue caused during calls. - If you face any issue with whom to contact or what is the next steps required you can use Procedure flow for instructions and Standard Data flows to look into how the conditions are and where to obtain answers from. - Anybody can provide any new way or method of procedures and can be approved by their manager only.