Le service client est toujours capable de résoudre mon problème.

Nextiva tech support Ken was so well versed in how to fix the issue I was having with phone call transfers. The issue appeared to be company wide and Ken went above and beyond to ensure the business phones were fixed. I feel that most customer support reps try one thing and close the case, instead Ken heard my issue, duplictaed the issue, thought outside the box and found a solution.

While Nextiva generally has good customer support, response times can vary, and resolving complex issues may take longer than expected, which could be a challenge for a small team without dedicated IT support. and helpful.