We've been using Meltwater for more than 10 years. Their team is always helpful and responsive, especially when we need something urgently for a client. Strong customer service is a big reason why we continute to use Meltwater. It's also easy to use and they provide onboarding training for our new team mebers.

Prior to Meltwater, my team relied on Google Alerts and manual searches to monitor for our hard-earned media coverage. Ultimately, it got the job done, but it was tedious, time consuming and I knew we were leaving placements on the table. Meltwater totally changed that for us. Now, we have 24/7 monitoring of our keywords - as well as important industry terms that we rarely had realtime visibility into. AND that's just the monitoring part of Meltwater. Our merchandising and reporting has completely evolved (much more professional!) now that we have access to Reports and Newsletters - both of which are curated for us, saving us valuable time. Beyond the actual service: Our account team is incredibly knowledgable, helpful and responsive.

I like about Meltwater that is very easy to use, it is very insightful. I use it almost everyday. Whenever I need something the team answer very fast.