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GrooveHQ

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192 avis
  • 1 profils
  • 3 catégories
Note moyenne des étoiles
4.6
Au service des clients depuis
2011
Profile Type
Category

Profile Name

Star Rating

156
27
7
2
1

GrooveHQ Reviews

Review Filters
Profile Name
Star Rating
156
27
7
2
1
Cameron K.
CK
Cameron K.
Sales Development Manager at Formstack
08/11/2017
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Invitation G2
Avis incitatif
Traduit à l'aide de l'IA

Le logiciel de support n'est pas seulement pour les agents de support.

Groove permet une interface propre, simple et utile qui garantit que nos utilisateurs finaux sont entendus et que leurs contributions sont collectées. La capacité d'assigner des membres de l'équipe aux demandes est très utile, surtout pour les relations avec les clients, car nous aurons souvent un membre de l'équipe de support qui assignera un ticket à un Responsable du Succès du Programme, car les questions peuvent être plus relationnelles que techniques.
Matt C.
MC
Matt C.
Software Developer
07/14/2017
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Invitation G2
Avis incitatif

Decent for what it does, but not the best.

I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.
Nicky R.
NR
Nicky R.
Director of Client Amazement at Showcase Workshop
07/09/2017
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Invitation G2
Avis incitatif

Lightweight support that makes sense

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's quick and easy to merge tickets, which is incredibly useful when customers send a follow-up question. Support for their own product is fast and friendly; I have had responses direct from the founder himself on occasion which makes me feel like the product is really being looked after. The interface is clean and sensible; maybe slightly dated in appearance, but it works.

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HQ Location:
Newport, RI

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@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Année de fondation
2011