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GrooveHQ

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192 avis
  • 1 profils
  • 3 catégories
Note moyenne des étoiles
4.6
Au service des clients depuis
2011
Profile Type
Category

Profile Name

Star Rating

156
27
7
2
1

GrooveHQ Reviews

Review Filters
Profile Name
Star Rating
156
27
7
2
1
Antonia S.
AS
Antonia S.
Customer Success Analyst at Hubbub Fundraising
03/22/2018
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Invitation G2
Avis incitatif

Groove Review

Farely ease to use, having all the CS tickets in one place. I am currently testing the new Beta version that looks amazing so looking forward for the official launch,
EB
Elissa B.
03/06/2018
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Invitation du vendeur

Simple, straightforward ticketing system

Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the support team were able to assign tickets, leave notes, change ticket status, etc. Plus, I love being able to merge tickets and see customer info on the sidebar. Makes it hard to go back to regular email.
Paul S.
PS
Paul S.
Co-Founder at Wheelio Products Inc - Authorized Distributors of Briotech Disinfectant for Transportation
01/26/2018
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Organique
Traduit à l'aide de l'IA

Système de billetterie client simple à configurer avec une expérience utilisateur supérieure.

Nous apprécions la simplicité, la facilité d'installation et l'expérience que nos clients ont en utilisant Groove. D'autres services que nous avons examinés peuvent avoir une fonctionnalité décente à un bon prix, mais lorsque nous l'avons testé du point de vue d'un client, cela ne semblait pas être une bonne solution. D'autres entreprises nécessitent trop d'étapes. Groove est aussi simple que d'envoyer un e-mail.

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HQ Location:
Newport, RI

Social

@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Année de fondation
2011