One of the aspects that I really appreciate about Glassbox is the ability to access and analyze the user's account details. This feature allows me to effortlessly identify and determine whether the issue at hand is a result of the user's error or a discoverable error within the system. Being able to delve into the account specifics and distinguish between these two types of errors greatly streamlines the troubleshooting process and enables me to provide more accurate and targeted solutions to users.

The ability to see what exact element was clicked on in context with what's going on behind the scenes as I watch session replays. It's really helpful for problem-solving

Session replay is very easy to use and share with other people in the organization - and from this they can take action and solve issues at the company level. which is proving to be useful