I had no idea what to expect when I took on this training, but all my expectations were surpassed. The onboarding sessions were well organised and give you time to explore before moving on to the next session (5 in all). There were also a few exercises to complete before each session (recommended a week apart). This platform does a lot more than just evaluate calls or emails etc. Every small detail has been well thought of, from creating your point scorings to your scorecards, how often you want to evaluate your agents to allowing feedback, awarding agents, creating autowork queues (choosing sample calls for you based on certain criteria), 1:1 sessions and much more. To be honest, I can't wait to get started and I believe my agents will find this platform really useful. This really is a game changer.

Cela m'aide à rester au courant de mes scores de QA, ce qui affecte mes primes.

J'aime que Evaluagent soit facile pour générer des rapports, faire des évaluations, et dispose de fonctionnalités qui permettent des méthodes de travail simples. J'aime aussi la fonctionnalité de coaching d'Evaluagent qui nous permet de tout garder sur une seule plateforme pour une meilleure navigation.