Very detailed information on every aspect of your performance being an agent. If you are a quality analyst, this is your tool, as it have a lot of details and so many options to add your remarks for your agents

Su diseño y como esta organizado toda la pagina

It's very helpful that you can make your own dashboards. I enjoy that agents get points for interacting and the auction function. The times I've had to raise a ticket, they were very quick to respond and solve my problem which was great.