Excellent customer support. A highly automated solution that removes a lot of the manual work in GDPR compliance. Great manuals for connecting third party systems to the DataGrail solution.

I think that the team has been the best part (so far). They are knowledgeable, organized and willing to go the extra mile to get things done. They have an awesome attitude and make an otherwise drab (but important) topic interesting.

DataGrail helped us shift our privacy program into a more efficient operation. We no longer had to manually track required record-keeping in a spreadsheet and worry about accidental omissions - DataGrail has built-in audit trails to tackle this for each privacy request. Additionally, you can make notes on the privacy request if you need to include a reference. With the launch of their live data map feature, our privacy team discovered several new systems that can be integrated to automate PII removals. The tool will detect other SaaS-based systems that are integrated with the current integrated tools, constantly raising more visibility to the privacy team about where PII lives in our vendor ecosystem. My customer account reps have been absolute partners (even after a year). I can't imagine where we would be without them and everyone else that has joined calls to help on special projects. Their team's guidance and workflow recommendations have helped us reduce manual operations and make adjustments to increase efficiencies. Our adoption of DataGrail has only increased over time and it's great to have a knowledgeable partner as we look to the next year with CPRA going into effect.