In 2021, when I turned in my first CZ NPS score, I reviewed CZ as an 8. At the time, the tool was at the "Okay" stage it was good, but it needed to get better. Fast forward to today, and I now feel the tool is at the "Great" stage & my NPS rating is a 10. So, why did my mind change? Constant Innovation: It keeps getting better! They listen to their audience when we provide product feedback & push out new features & functionality that help solve the issue. Top-Notch Support: My ChurnZero Managers have been nothing but Rock Stars since I started using the tool. In addition, the Support Team is fantastic & quickly helps me address my issues. They have pulled through for me a few times when I was in a bind. Improved Usability: The tool has become more robust with much-needed new functionality. For example, the ability to purge your records was game-changing & very needed. In addition, sending CZ-only fields back to your CRM was a huge missing link to CZ & now that is available. Lastly, the new ChurnZero certification has helped lift this tool to new heights, allowing users to show their learning & development in the application.

I use ChurnZero everyday as a Customer Success Manager! I am happy to say that this makes my job much more consistent. I love knowing I can depend on CZ to keep me on track. I have been a user for about 2 years now, and the platform has improved so much over this time that I am eager to see what is next.

It's a very well designed platform. It integrates well with other solutions such as Salesforce. The insights are very relevant and valuable for me as a CSM in my everyday role.