Discussions sur Zoho Desk

I think upper question is understandable, so no other description.

I have not been able to find a way to include my inventory items with Zoho.

Hi, Would love to explore messagebird app to integrate whatsapp messages as a Ticket, responding on whatsapp via Zoho Desk to incoming queries.

The email of the tickets is sending via my own server but most of the email ends up in the spam folder. Must I setup a Dkim record and where do I do that ?

Helpdesk agent will be able to assign the incident ticket to field support engineer, which he/she can update the cases directly (light agent cannot). Field Engineer require much less function than helpdesk agent, investment will be too high with a normal agent subscription.