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Our trade association represents an industry that is constantly evolving, and our courses are being updated continuously. We sell hundreds of SCORM self-study courses both for retail consumption (delivered on our own LMS) and for corporate clients (delivered on their LMSs). Before Xyleme/CDS, it had been become virtually impossible to distribute updated content to all customers each time a course was updated. Now, we can update all customers, both retail and corporate, with a single course publish. This was a game-changer for us, as it allows us to focus much more on updating the actual content and less on the hassle of distributing it. It was also a game-changer for our customers, as they also did not have to keep updating the courses on their LMSs in order to keep the content updated. Avis collecté par et hébergé sur G2.com.
There is a little bit of a learning curve, particularly in the beginning. However, Xyleme has the best customer service of any company we have ever worked with and provides dozens of resources to assist as our needs evolve. Avis collecté par et hébergé sur G2.com.
I really like that working with Xyleme isn't just purchasing software, they're a partner with us. Their team ultimately wants us to be successful in using their product. They also do a great job of listening to their customers. They take our feedback on things that would enhance the way that we use the product and many of those suggestions will be put in place. I also love that they are very willing to connect us with other Xyleme customers who are willing to share how they are using the software, unique things that their company is doing with the product and how we can better improve our own implementation of the software. The community of resources is fantastic! Avis collecté par et hébergé sur G2.com.
Currently, there are not a lot of products that seamlessly integrate with Xyleme in an automated way; however, I know this is something that is on Xyleme's radar to make their software work better and connect better with other systems. While it's not in place currently, I'm looking forward to when they are able to build those bridges which will make their platform much more powerful. There really isn't a lot of things that I dislike about the software because, honestly, they are so open to feedback that anything that is wrong, they work on correcting or finding ways to help us work through it. Avis collecté par et hébergé sur G2.com.
Customer service. This is our first foray into the world of LCMS products, and we selected Xyleme after an extensive vetting process over the better part of a year. It's a powerful tool that has the potential to do far more than we're using in this earliest stage, and in their wisdom, Xyleme recognizes that most (if not all) of their customers are in a similar boat. As a result, our customer relationship manager walked us through a guided onboarding experience before we began to migrate content. Not only did this build a basic understanding of the platform, but it built an excellent relationship that became instrumental during the stress of migration. As we moved, and converted our legacy content, our rep was with us every step of the way and was very much a part of the team. Xyleme is far more powerful, flexible and open than our previous authoring platform and sets us up to take advantage of features like content reuse which will be critical as our business continues to grow. Avis collecté par et hébergé sur G2.com.
There are some administrative features and reporting functions that are only available in a legacy version of the platform called desktop editor. The majority of work can be done in the web based application, but having to toggle between the two is cumbersome. The desktop editor is not being updated as much or at all in comparison to the web app, so the difference between the two is becoming larger. Avis collecté par et hébergé sur G2.com.
The ability to distribute learning content anywhere we can insert a link has been a game changer. It allows for multi-point distribution of learning content and the ability to incorporate learning content directly into many systems - all you need is the ability to code a link into the tool. This has led to dramatic increases in the use of reference content since we can better meet learners right where they need it. Most importantly, every interaction is tracked so we can easily tell if we are connecting with learners. No more "throwing it over the wall" and hoping it's getting used. The ease of updating and re-publishing content is also fantastic. Avis collecté par et hébergé sur G2.com.
The ability to design in the system using templates and the ability to reuse content in multiple deliverables is very powerful, and brings out solid, consistent, professional looking content. However, there is definitely a learning curve that needs to be overcome before you can take advantage of some of the more valuable features on the design side of the product. Avis collecté par et hébergé sur G2.com.
The partnership we have with Xyleme is excellent! They are responsive, attentive, and overall, want our business to succeed. In addition, they are always looking to improve their product for their clients. That includes the outputs, the tool used by authors, reporting, and more. Avis collecté par et hébergé sur G2.com.
Reporting, specifically in areas that demonstrate the value to the business in using the product to save time, create efficiencies, etc. This continues to improve, but there are more opportunities. Avis collecté par et hébergé sur G2.com.
Xyleme has allowed us to create reusable content across our training modules, is scalable for our end users, and has reduces our translation costs. Avis collecté par et hébergé sur G2.com.
While the benefits outweigh any dislikes, I 'd say that the templates are rigid and take time to get used to. Avis collecté par et hébergé sur G2.com.
API integration, CSS styling on my output templates, content authoring, analytics, support from Xyleme is exceptional! Avis collecté par et hébergé sur G2.com.
nothing really...what I dislike is that I don't have extra time to dedicate researching more ways to implement other technologies that can hook into Xyleme. Avis collecté par et hébergé sur G2.com.
