Avis et détails du produit de WritePad

Along with being a useful tool for a healthcare provider, it's also useful for the patient because you can send appointment reminders, do scheduling, and many other things. Avis collecté par et hébergé sur G2.com.

Interface looks old. It's not super user friendly and takes a bit of getting used to. Avis collecté par et hébergé sur G2.com.

Absolutely nothing. We have had the software since 2014 and have never been able to get it to function. Avis collecté par et hébergé sur G2.com.

We paid $10K for this software as well as training to use it. We never were able to schedule and receive said training and the software has been totally useless. It's buggy and does not merge cohesively with our current software (Genius/e-Thomas) as promised. We have had to resort to using a different program and losing all that money. Hopefully someday we can get it up and running, but in nearly 3 years, that hasn't happened. Additionally, when signing up for the software, we asked their tech department to confirm that we had the appropriate specs to run it. They maintained that we did, and after purchasing it became apparent that we did NOT. We have to spend an additional monthly fee to keep up the requirements for a program that we still aren't fully using. Avis collecté par et hébergé sur G2.com.

There is nothing I like about Writepad. We've used it for 5 years, and it has been a thorough time-suck for everybody involved. Avis collecté par et hébergé sur G2.com.

Writepad is a horrific EHR. Their customer support is minimal, nobody knows how to fix the problems that the system has, reporting for CMS is a nightmare (I question whether it's even compliant), and importantly, THEY ARE NEVER READY ON TIME FOR DEADLINES. For example, they were not ready for ICD-10 transition last October 1, 2015, and it led to an INSANE amount of extra work to manually input and change all the codes throughout the month of October and into November. I asked them to compensate us for the fact that their inability to adjust their software in time led to tens of thousands of dollars in lost productivity, additional physician overtime hours, and denials, and they wouldn't even give me a tiny credit on my customer support costs for the year. THE IRONY!!!

This year, 1700 new CPT codes were added, and they are STILL NOT READY (It's 10/6/16). We called them, and they said that they are "testing out some new versions" and that they may have it ready next week. Um...hello? The deadline was October 1!! I am now manually inputting all of these codes.

Do you really want to be with an EHR system that is never ready in advance of the deadlines? Don't you think clinics need some time to integrate industry-wide changes like this into their practice ahead of the deadlines? I mean - this company is truly a joke.

As physician groups, we suffer enough as it is through the whims of government regulation. The last thing we need is an obsolete EHR system with terrible support and a platform that wouldn't impress a programmer from the 1990s that cannot get their act together and be prepared in time for these changes. Avis collecté par et hébergé sur G2.com.