Avis et détails du produit de SchoolMint Enroll

It's a great product that meets the needs of my multi-campus schools. I love the ability to customize so many things to the needs of the various LEA's I work with. Avis collecté par et hébergé sur G2.com.

Customer support is greatly lacking. They have a dedicated troubleshooting team that reponds quickly and can escalate if needed, but if I need specific 1:1 training with an account manager or need to work out details of my contract, it can take months. Turnover among my account reps has been high since SchoolMint took over from SmartChoice. This is the last communication I received in August from my "customer support rep": "Unfortunately, my day is filled with back to back client calls so finding a time to call is difficult." This was on August 9th when I was trying to finalize the details of our contract after receiving notice that the price rate tripled. I still havne't received a call from her or anyone else. They don't even give out their phone numbers. I won't be recommending SchoolMint to any more of my customers.

The features are great, but they can be overwhelming for the average user. Avis collecté par et hébergé sur G2.com.

Users allow custom creations for their classes and students for forms and makes collaborative data in one place. Avis collecté par et hébergé sur G2.com.

I think it’s a great product. I like how parents are able to use it too. Avis collecté par et hébergé sur G2.com.

SchoolMint has been useful in helping us go digital during a time when it is needed most. The communication features and data reports have been extremely helpful. This has minimized the workload for our data entry team . Avis collecté par et hébergé sur G2.com.

On our end, we haven't been able to receive the turnout of re-enrollment submitted from families due to log in issues. We've had a team reach out to families to provide support and it has been a bit time consuming. Although, I do not think it is as much as SchoolMint issue, we haven't been able to reach the gratifying experience that we know SchoolMint would be able to provide. Avis collecté par et hébergé sur G2.com.

Ease of navigation and use. Putting all our applications in one easy to access site. The workflow is easy for our team to train people on. Reports are easy to use and useful to see trends that impact seat offerings. Quality support Avis collecté par et hébergé sur G2.com.

At the moment, nothing. If anything, more customization down the road. Looking to integrate with our new sis Avis collecté par et hébergé sur G2.com.

The platform was easy to use and the customer service was fantastic. Whenever I had a question my Implementation Specialist was ready to answer it, and when we had special cases it seemed like the whole team was ready to figure out what would be the best approach to our unique situation. Avis collecté par et hébergé sur G2.com.

There are some features in the site that could work better, but again the team was great at helping us figure out a workaround. Like we needed to have two different lotteries (in-district and out-of-district), so the workaround was to create a "second school" and this allowed us to set up two different lotteries. Another thing was when setting up messages to be sent out later, you cannot go back and edit, so I'm glad we saved templates of emails and we could update that and set it up to send to the later time we wanted. Again none of these things are dealbreakers, but I would love to see them being updated. Avis collecté par et hébergé sur G2.com.

We like the following aspect of SchoolMint

- Application Dashboard has been useful to view where we stand in regards to application status

- Application Index and the filters have been easy to manage through the different filter

- Communications via email and text have been a great tool for us because we can send registration to reminded to families and it has turned positive results. Avis collecté par et hébergé sur G2.com.

The following have been some dislikes

- There is no report to pull a combination of all numbers like applications, accepted, reg. in progress, completed, verified, waitlist, and open seats. I pull this data one status at a time and I wish I could pull all this information all at once for our network of 15 schools.

- Accounts with Application, we wish to remove some of the accounts but it is not possible. Avis collecté par et hébergé sur G2.com.

J'aime la possibilité de programmer et d'envoyer des messages/textes par e-mail aux familles et de pouvoir filtrer en fonction de leur statut de candidature. J'aime aussi la façon dont on peut suivre la participation à l'orientation des nouvelles familles/autres événements. Avis collecté par et hébergé sur G2.com.

Je souhaite qu'il y ait un moyen efficace de suivre l'intérêt afin de mieux surveiller où une famille se trouve dans le pipeline d'intérêt. Nous avions besoin d'un système où quelqu'un pourrait facilement voir avec qui il devait faire un suivi (qui lui était assigné) et s'il avait des personnes en retard qu'il devait contacter. Avis collecté par et hébergé sur G2.com.

J'aime la fonctionnalité de chat de support en direct, cela a été extrêmement utile car j'essaie d'aider 15 assistants administratifs à naviguer dans le système. Avis collecté par et hébergé sur G2.com.

Ce serait bien si SchoolMint avait plus de langues dans lesquelles ils pourraient traduire les applications et aussi des vidéos de formation pour les parents dans différentes langues. Nous avons également reçu une demande pour une application SchoolMint. Avis collecté par et hébergé sur G2.com.

The application was simple for parents to use and understand. We had very few problems but when we did have problems, the support was always provided in a timely manner. Avis collecté par et hébergé sur G2.com.

The most difficult part of the process proved to be the sign up for the testing but I know that SchoolMint will address this concern in our next application process. Avis collecté par et hébergé sur G2.com.

J'adore qu'il soit convivial et propre. J'adore que nous puissions l'utiliser sur un ordinateur, une tablette ou un téléphone ainsi que les options de langue. Avis collecté par et hébergé sur G2.com.

La configuration initiale de l'application est un peu déroutante au début, mais maintenant je vois où elle peut être améliorée à l'avenir. Avis collecté par et hébergé sur G2.com.