Discussions sur Playvox Quality Management

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I want to get a more and better explaining of the attributes for the agent to understand more about the monitoring and more about the scorecard, so they know how exactly to avoid making mistakes in handling the chat or the call in their company and get the best quality with less fails

having this tool to monitor the agents made everything looks easy to do so which you can build your agent profile from the scratch is a good evaluation to the company image when it makes it the best company when it comes to quality and all thanks to playvox only

I want to know how to add more attributes more than the ones we have like we have a feature that describes the readiness of the agent that if he doesn't respond to the chat within the first 5 sec, we will fail in quality, and we know the quality has the most important in the customer service... Lire la suite

Solid coaching and learning strategies are essential for even the best team; a bespoke approach to coaching and learning is key to minimizing wasted energy and resources.. Improving Performance with Learning: Tailored Training Strategies and Improving Performance with Coaching: Taking Action and... Lire la suite

I talking about that there isn't any application related to the playvox we can as users download it

The chat make a discussion is more easier than comment we write

To use it smartly, we have to use it to learn from it, so it gives us feedback on what happened to us in it, whether this is good for us or not. It will be easy to explain why. It will be so easy for them to improve themself and work on every weak point they have and make it a strong point

it's known that the play vox is the best tool to work within every customer service company, but the question is how to use it in other fields like how to measure the accounting employees not only as a customer service company because for my experience I found that the playox is so essential to... Lire la suite

I am wondering how to use it in the social media moderating as I want to start a business in the social media field and want to build a good structure using the playbox to measure every attributes like the customer service field. I can measure and monitor every action taken from the agent and... Lire la suite