Avis et détails du produit de Pike13

You can find everyone's schedule at one place or just see your own schedule Avis collecté par et hébergé sur G2.com.

The flow had some glitches that made it frustrating to navigate Avis collecté par et hébergé sur G2.com.

Le service client. Tout ce qui ressemble à Pike13 va avoir beaucoup de détails, donc il est crucial d'avoir une réponse rapide aux questions afin que je puisse maintenir mon entreprise en bon fonctionnement. Avis collecté par et hébergé sur G2.com.

Il y a quelques choses qu'il ne fait pas, principalement en ce qui concerne les communications automatiques avec mon personnel, comme pour les remplacements de cours et les questions de paie. Il y a quelques styles de rapports que j'aimerais pouvoir faire, mais je n'ai rien vu d'autre qui fasse ce que je recherche. Avis collecté par et hébergé sur G2.com.

C'est basé sur le calendrier et facile de créer des cours. J'aime qu'il attribue automatiquement des codes QR aux personnes. Avis collecté par et hébergé sur G2.com.

Bogues et incohérences. Le processus de facturation est pénible. Il ne facture pas vos clients, il les prélève automatiquement et vous devez être très prudent quant à qui va être facturé, ce qui est caché à moins de vérifier chaque famille individuellement. Le système ne calcule pas automatiquement au prorata et ne vous permet pas d'appliquer facilement des réductions comme pour plusieurs cours ou pour les frères et sœurs. Il est également difficile d'avoir plusieurs gestionnaires de compte pour un cours. Ils vous permettent de stocker des notes sur les sessions, mais vous ne pouvez pas extraire ces données du système. Très bogué et le support peut être désagréable et condescendant. C'est aussi cher pour ce que c'est. Avis collecté par et hébergé sur G2.com.

I really enjoy pike13 because I am able to track billing, recurring payments, staff payroll. It really helps out in my line of business since I am super busy. I really like how they are mobile friendly as well. I am able to track everything on my phone and home computer without being at work. Avis collecté par et hébergé sur G2.com.

The downside to Pike13 is that it can sometimes take forever to load and it’ll take forever to enter in information at times. Other than that I really do enjoy this software. Avis collecté par et hébergé sur G2.com.

Pike13 gives me a real-time look at my students each day in School Of Rock, so I know what my daily schedule is. Avis collecté par et hébergé sur G2.com.

It is *very* difficult to sync Pike13 up with Google Calendar, and if lessons are canceled or move around, it sometimes never even makes the changes in Google Calendar. Also it frequently is unresponsive and takes a long time to load a student's profile. Avis collecté par et hébergé sur G2.com.

You could put notes in for clients for other employees to see invisible to the client. Avis collecté par et hébergé sur G2.com.

There were too many issues updating flash sales and specials. Lacked ease. Avis collecté par et hébergé sur G2.com.

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Avis collecté par et hébergé sur G2.com.

We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk. Avis collecté par et hébergé sur G2.com.

Sales: They are definitely ready to take your credit card. They definitely want to rush you into on boarding so don’t take your time to get your items together. Once the sale has been finished they don’t care about the clients - like a car salesman!

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail. Avis collecté par et hébergé sur G2.com.

Overpromised and underdelivered.

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get. Avis collecté par et hébergé sur G2.com.

L'application est conçue pour les entreprises. Principalement à des fins de planification et de facturation avec un bon support. Avis collecté par et hébergé sur G2.com.

Peut-être trop axé sur la musique. Probablement pour avoir une vue plus large afin que plus de personnes adoptent cette application. Avis collecté par et hébergé sur G2.com.