Meilleures alternatives à Passport les mieux notées
Passport a constamment sous-estimé toutes les autres options sur le marché en termes de prix. Ils desservent également plus de pays que la plupart de leurs concurrents. Nous apprécions également que Passport facture les droits/taxes simultanément avec les coûts de transport. D'autres transporteurs facturent souvent des mois plus tard, rendant extrêmement difficile la prise en compte de ces frais supplémentaires. Avis collecté par et hébergé sur G2.com.
Bien que le service soit très rentable, le suivi n'est pas aussi robuste que celui des concurrents. Il y a un écart significatif dans les mises à jour entre l'exportation et l'importation. Le service est également beaucoup plus lent que certains des autres grands acteurs. Cependant, les tarifs compensent en grande partie le service plus lent. Ils n'incluent pas non plus l'assurance dans leurs tarifs de base, ce qui est un coût supplémentaire à prendre en compte. Avis collecté par et hébergé sur G2.com.
12 sur 13 Avis au total pour Passport
We used their service for handling our international orders from our US base, at a time when we didn't have any other warehouses.
The integration of PassportShipping with our existing Shopify store and our 3PL warehouse software was quite straightforward. It took us less than 10 minutes to set up the systems, and the entire configuration and onboarding were completed in a few days. This was beneficial as it allowed us to get back to focusing on our core business quickly.
What I found particularly useful was their ability to pre-calculate everything within Shopify. This feature simplified our logistics and pricing management, making our daily operations smoother. Moreover, PassportShipping took care of the entire delivery process through their partner network, which was very helpful considering the complexities of international shipping.
I believe PassportShipping is a good choice for e-commerce companies, especially startups. The ease of integration, quick setup, efficient onboarding, and their comprehensive approach to delivery are all noteworthy. They have been a reliable partner in our operations, and I would recommend their services to any e-commerce business seeking a practical and effective shipping solution.
In conclusion, PassportShipping provides a solid service that does what it promises. Their assistance has been beneficial for our business, and I appreciate their support. Avis collecté par et hébergé sur G2.com.
Firstly, we experienced a hiccup with some deliveries to Canada early on. The issue stemmed from a problem with one of their delivery companies, leading to a delay of 3-4 weeks before our customer received their package. While this was not directly PassportShipping's mistake, we would have appreciated a quicker resolution.
Secondly, while PassportShipping does an excellent job with international deliveries, they currently do not offer a solution for handling returns. As an e-commerce business, managing returns is a significant part of our operations. It would significantly enhance their service if they could offer local returns and inspect returned items. This would streamline our return process and provide a more comprehensive end-to-end solution, improving customer satisfaction. Avis collecté par et hébergé sur G2.com.
I currently work for a company utilizing Passport for about a year and a half, and it's been a wonderful experience. Their team is incredibly knowledgeable, resourceful and always available to assist with any questions or issues we've ever had. It's massively helped out our ever-growing international customer base. Avis collecté par et hébergé sur G2.com.
With Passport, the shipping costs ensure no customs/import taxes are levied against our customers for their packages, which is amazing. This feature does cause shipping rates to be much higher than most customers anticipate, and we wish there were clarity within the shipping option that explained or detailed what makes up the cost. Avis collecté par et hébergé sur G2.com.
There are many things Passport excels at but 1 main thing comes to mind - their support. Many services offer international logistics, but Passport's support team knocks it out of the park. From the account executive to support staff, many of our queries are resolved promptly and efficiently. Everyone can ship at reasonable/affordable pricing and get it to the door within x number of days. Still, not everyone provides the same level of care and attentiveness when things hit the fan, which separates Passport from the competition. Avis collecté par et hébergé sur G2.com.
Sometimes there are longer transit times, but that's understandable as remote domestic US shipping can also take forever. The only thing would be affordable international return solutions, but that is also a tough solution to be cost-effective. Avis collecté par et hébergé sur G2.com.
Suivi facile et support si nécessaire (ce qui est rare !) Avis collecté par et hébergé sur G2.com.
Certains clients ont des difficultés avec l'absence de suivi en raison des retards de transfert. Principalement lorsqu'un colis est retenu à la douane, mais c'est surtout un problème de client plutôt que de Passport. Idéalement, nous pourrions voir des mises à jour quotidiennes pour les colis retardés. Avis collecté par et hébergé sur G2.com.
Le passeport a d'excellents détails lorsque le colis est reçu dans leur installation. Ils ont été extrêmement faciles à travailler pour créer les meilleures options d'expédition internationale pour nos clients. Excellent soutien. Personnel amical. Estimation précise des délais d'expédition. Avis collecté par et hébergé sur G2.com.
Mon plus grand problème avec Passport est le suivi limité des informations du premier kilomètre. Les clients se renseignent sur le statut de la commande car il y a une période de 7 à 10 jours avant le dédouanement. Avis collecté par et hébergé sur G2.com.
Notre équipe de support Passport a été incroyablement solidaire et serviable lors de l'utilisation de la plateforme. L'équipe est très réactive et ingénieuse, nous aidant à maximiser l'efficacité des expéditions. Avis collecté par et hébergé sur G2.com.
Certaines limitations auxquelles nous avons été confrontés sont le résultat de Shopify. Avis collecté par et hébergé sur G2.com.
Very easy integration with Shopify and virtually unbeatable shipping rates. Turnkey service. Really easy to take your business global. Avis collecté par et hébergé sur G2.com.
There's a gap in time with tracking when the package transfers to the local office. Our international orders tend to have more WISMO customer service tickets. Avis collecté par et hébergé sur G2.com.
Intégration Slack pour des réponses immédiates à tout problème et une CSM incroyable, Rachel, qui est toujours si serviable et désireuse d'aider. Avis collecté par et hébergé sur G2.com.
Le transporteur du dernier kilomètre et les communications avec eux. Avis collecté par et hébergé sur G2.com.
Passport is great because it allowed our business to scale to international markets without adding excessive compliance burden. We've been able to generate additional revenue from those new markets. Avis collecté par et hébergé sur G2.com.
Sometimes, packages can get stuck in the first-mile facility for a bit longer than desired. However, this can easily be alleviated by managing expectations on fulfillment/shipping timelines with our customers. Avis collecté par et hébergé sur G2.com.
Our CSM, Rachel is amazing. Anytime we need support she is right there - and that goes a long way for us. They make our international delivery much more seamless and we're proud to have recently added another country! Avis collecté par et hébergé sur G2.com.
We've had historic issues with delivery and tracking links not working properly, and it can at times exceed our delivery SLA. We've also experienced a spike in lost packages but the team quickly helped us resolve the issue! Avis collecté par et hébergé sur G2.com.
