Avis et détails du produit de Otter Restaurant Operating System (rOS)

Le fait que je puisse recevoir des commandes Grubhub, DoorDash, Uber Eats et chownow sur la même tablette et imprimante. Très pratique. Avis collecté par et hébergé sur G2.com.

Parfois, il y a des problèmes de connectivité entre le logiciel d'Otter et les plateformes tierces. Avis collecté par et hébergé sur G2.com.

They have a wide integration ecosystem and it wasn't too difficult to set up Avis collecté par et hébergé sur G2.com.

Just about everything else. I've worked in software for almost 20 years and Otter is hands down the worst vendor I've ever dealt with. They solution is buggy and unreliable, their documention and knowledgebase are a trainwreck and most employees have no idea what they're doing.

They also offer the worst support I've ever been subjected to. It's impossible to get in touch with anyone and when you do, your tickets are lost in the abyss until you follow up endless. Pick any other integration partner you can. Avis collecté par et hébergé sur G2.com.

Meilleur service pour intégrer plusieurs services de livraison tiers. Avis collecté par et hébergé sur G2.com.

leur service client doit être amélioré. Avis collecté par et hébergé sur G2.com.

The idea of simplicity is great. All of the platforms are in one place. Avis collecté par et hébergé sur G2.com.

We signed on because it was supposed to be a simple, way to have all of the services together in one place. We could pause all platforms at one time, 86 an item and make other changes all from one place. That was not how it ended up. We have next to no support, if you want to speak with anyone you have to make an appointment and then it is only for a very specific amount of time. You get no instruction except for when you are setting up your tablet and printer. The initial person we spoke to gave us a brief demonstration of what Otter can do but never went into detail. They give you the option to chat on the tablet. When the restaurant is busy who has time to chat on a tablet? The second option is to email support. You then get a response stating that you will be contacted via email within 24 hrs. When there's an issue do you want to wait for 24 hrs? After sending multiple emails you finally get a response from one of the 3 different people a few days later which is no help. so I think that I would rather have three different tablets, and three different printers and deal with three different organizations that have no one to deal with at Otter. Of course, they took my money immediately! They didn't stall in that at least. Frustrated to say the least and no end in sight. We have invested time and money and now are questioning if we will continue. So very sad because the idea was great. Avis collecté par et hébergé sur G2.com.

Le processus d'intégration était facile entre Toast et Otter. Avis collecté par et hébergé sur G2.com.

Il n'y avait aucune caractéristique que je n'aimais pas. Avis collecté par et hébergé sur G2.com.

La loutre rend la livraison par des tiers facile ! Elle élimine la difficulté de marquer les articles comme indisponibles ainsi que d'entrer les commandes dans le système de point de vente. Avis collecté par et hébergé sur G2.com.

n'importe quand les plateformes de livraison tierces mettent à jour quelque chose sur leur système, cela peut causer des problèmes avec l'intégration avec le système de point de vente. Avis collecté par et hébergé sur G2.com.