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They have a livechat within the app, in which the team was very attentive. Avis collecté par et hébergé sur G2.com.
Being a seasoned paid marketer, I have generated some great results through Facebook Ads. My team wanted to give Needls a try to automate our Paid Social and receive optimized and laser-targeted results. Unbeknownst to myself, Needls requires a 4wk minimum and say results should pick up between week 4-6. After 4 wks (and $600 US) we got very poor results much worse than with our own efforts and cancelled. Avis collecté par et hébergé sur G2.com.
I like how their dashboard shows me the information I need to know all in one place, and I gained some surprising insights from looking through the results. Avis collecté par et hébergé sur G2.com.
My main complaint is that leads don't automatically land in Hubspot, and I have to copy/paste them in. Hopefully that will be fixed soon. Avis collecté par et hébergé sur G2.com.
The two positives are the ease of setting up a campaign and the low cost of traffic. We were getting traffic between $0.01 and $0.12 each time, especially on Instagram. Avis collecté par et hébergé sur G2.com.
First and foremost their customer service is quite bad. It seems that the company as a whole has little respect for their customers and will charge you more than they should hoping you won't say anything.
There is no simple way to just increase, decrease or pause account spend. We went through a tight month after using them for about 1–2 months and just wanted to pause or lower the campaign spend until finances stabilize again. I also wanted to give Analytics a month or two to see if any of the traffic they brought in that took 2–3 months to convert because their initial conversion rates were very low. There was no option to cancel or pause through the interface (which is what all others such as Google, Facebook, Adroll, etc. do), so I sent them an email asking to cancel my account. Instead, they put it on sleep mode and charged me $20 without telling me that this is what they were going to do. I had to get them on live chat to get them to delete my account (which is oddly the only way they will stop charging you) during the time they tried to sell me on just pausing my campaigns which will automatically put things in sleep mode but I declined and asked them to simply delete the account.
A few months later I decided to try them again with a different campaign to see if the results would be different. After a month of using them, I saw the same results: pretty cheap clicks, some increase in Instagram followers but very low conversions as well as some discrepancies in their stats and what Analytics show.
This time I did what they recommended last time: I paused all my campaigns to put it on sleep mode so that I could monitor the results after another month or two goes by as we do have a longer than normal sales timeline due to the nature of our products.
I was surprised to see that they instead charged me the full monthly fee of $100 instead of the sleep mode rate of $20. I had to go on live chat to get them to refund me.
Unfortunately, it seems like I'm not the only one experiencing problems with their charging mishaps. My credit card company froze my account due to the large amount of complaints they received from customers about Needls which meant I then had to call my credit card company and get them to unfreeze my card.
After all of these mishaps I experienced as well as the negative reviews I've seen from others who had similar experiences (which now seems to be more than simple mistakes on their part) it now seems to be a part of their short-sited business model of overcharging customers hoping to convince them to stay longer rather than respecting their concerns.
I've decided to just go ahead and cancel my account with them completely. It just isn't worth dealing with them anymore.
Unless you have a large marketing budget and a short purchase cycle from customers and/or you just quickly want to build up your instagram followers I'd suggest you avoid them. There is just too much shadiness to go along with their higher-than-normal monthly and weekly minimun charges.
Avis collecté par et hébergé sur G2.com.
Plateforme facile à utiliser et service client rapide. Même les personnes peu à l'aise avec la technologie peuvent utiliser cette plateforme. Achat tout-en-un pour les publicités Facebook et Instagram. Avis collecté par et hébergé sur G2.com.
demander au représentant du service client de définir le ciblage de la campagne sur une ville ou un village spécifique mais ils répondent rapidement et s'ajustent. Avis collecté par et hébergé sur G2.com.
Lors de mon inscription initiale, ils ont été très serviables et patients avec une petite entreprise ayant peu ou pas d'expérience en publicité sur les réseaux sociaux. Avis collecté par et hébergé sur G2.com.
Un petit problème avec le code pixel, probablement de ma faute. Avis collecté par et hébergé sur G2.com.
J'aime le concept... c'est juste qu'en tant qu'entreprise de taille moyenne, l'insistance de Needls à être la seule entreprise à avoir un pixel sur notre site Shopify ne fonctionne pas pour nous. Cela semble être un problème avec Shopify qui n'accepte qu'un seul pixel. Avis collecté par et hébergé sur G2.com.
L'incapacité de Needls à s'implémenter dans Shopify (à moins que je ne retire mon propre pixel FB) semble être un problème pour quiconque utilise Shopify... donc ce que je n'aime pas, c'est l'incapacité à mesurer les ventes de produits. Les mentions "j'aime" sont agréables mais nous avons tous besoin de profit pour vivre. Avis collecté par et hébergé sur G2.com.
Easy set up is about the only good thing. Avis collecté par et hébergé sur G2.com.
NO direct phone line with chat only available.
ENGAGE was a waste of time. The content posted only degraded my brand and was irrelevant. Needls even kept posting to my facebook when it was turned off.
There were no results. Avis collecté par et hébergé sur G2.com.
La publicité sur les réseaux sociaux est difficile comme on le dit. La plateforme Needls la rend facile en le faisant pour vous. Super programme ! Avis collecté par et hébergé sur G2.com.
Rien que j'ai trouvé pour l'instant... Je te tiendrai au courant ! Avis collecté par et hébergé sur G2.com.
Nous configurons des campagnes cibles et ils les exécutent. Simple à utiliser. Cela a multiplié nos ventes par dix. Avis collecté par et hébergé sur G2.com.
Nous n'aimons rien. Nous aimons le programme. Avis collecté par et hébergé sur G2.com.
