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They offer a lot of customization in terms of data models. They have even helped us get set up for being able to access our data directly for making our our reports/APIs and other needs.
We have good direct access to the LoanPro team for troubleshooting and questions and people respond quickly. Avis collecté par et hébergé sur G2.com.
The customization also leads to some confusing data structures and not always easy to know where to find what we need. There's not always consistency between the data/APIs. While we've worked out some better communication patterns, we find things will break with. No notice of changes other than our systems error and we have to ask "did something change?" When we get direct access to folks on the technology side, things do tend to go a bit smoother.
The UI is not super intuitive (in my opinion) and feels a bit dated. Avis collecté par et hébergé sur G2.com.
LoanPro's biggest strength is in its people and in ease of Implementation. The LP Team has been great to work with and is always very responsive to our needs. I have yet to encounter a situation or question that they wer eunwilling to work through with us. Everyone I have worke dwith has been a great partner, always takign the time to ensure we have waht we need. Avis collecté par et hébergé sur G2.com.
There really is not much to dislike. When we first began using LP, there were times that the navigation was not as intuitive as I had hoped, but as their product (and our experience) evolves, the navigation seems to as well. They certaonly do not have the "if it is not broke don't fix it" mentality, as they often push out enhancements and features to aid in ease of use. Avis collecté par et hébergé sur G2.com.
Easy to uses. The integration options are also a huge advantage, as it connects well with other software and tools, which simplifies managing data across platforms. Avis collecté par et hébergé sur G2.com.
The interface can feel a bit complex and overwhelming at first, especially for new users. Avis collecté par et hébergé sur G2.com.
What I appreciate about LoanPro is their extremely friendly and helpful account support. I worked with a really excellent team of people who worked very diligently to ensure that I understood any issues with my portfolio and how they could be best resolved. If there was anything that required troubleshooting, my account management team would make themselves available for calls to ensure that the solution was understood by both parties. It is from their partnership that I credit my loan servicing knowledge - they made me better at what I already do and that level of detail is invaluable. Avis collecté par et hébergé sur G2.com.
It took some time to build up the best communication pathways that worked for both of our teams. However, once we communicated those standards, we were able to troubleshoot quicker and discuss needs more efficiently. Avis collecté par et hébergé sur G2.com.
Is very easy to use the available API and there are some good integration with payment processors and communication services like sending notification to our customer after an specific event is triggered. Avis collecté par et hébergé sur G2.com.
Some APIs are locked or not well documented, but the IT team can help with that. Avis collecté par et hébergé sur G2.com.
Highly customizable, we rely a lot on their APIs and love the robustness of their integrations. They have a great team too with good response times. Avis collecté par et hébergé sur G2.com.
No comments really, if we were to not use their APIs, I think the platform would not be as useful to us. But this is not the case. Avis collecté par et hébergé sur G2.com.
LoanPro customer service support is always quick to repsond and very helpful with our requests or questions. The software is easily customizable and the API functionaliy makes for seamless integration. Avis collecté par et hébergé sur G2.com.
Not the most intuitive software, but the rebost knowlege center contains most information needed. Avis collecté par et hébergé sur G2.com.
Des API robustes et conviviales pour le développement et l'implémentation de fonctionnalités. Une interface utilisateur contemporaine pour une utilisation quotidienne. Une assistance exceptionnelle de la part de gestionnaires de compte dévoués avec une expertise approfondie du service de prêt. Avis collecté par et hébergé sur G2.com.
Comprendre toutes les fonctionnalités nécessite un certain apprentissage. La rotation occasionnelle des clés est nécessaire. Il est constamment nécessaire de rester à jour avec les versions. Ils ont un partenariat avec une entreprise particulière, donc vous ne pouvez utiliser que les services qu'ils fournissent et non l'entreprise que vous préférez. Avis collecté par et hébergé sur G2.com.
Les conditions générales claires qu'ils fournissent sont très utiles. Avis collecté par et hébergé sur G2.com.
Il n'y a rien à ne pas aimer. Ils ont un service client fluide et ils ont des conditions claires qui aident les utilisateurs. Avis collecté par et hébergé sur G2.com.
