KeyMetric Call Tracking Avantages et Inconvénients

It is just so easy to use. Other tools we tried were so complicated and had so many features we could never figure out. With KeyMetric, we get most if not all of the same features but it is so easy to find everything and figure out how to use things. And when we have questions the support team is amazing. Avis collecté par et hébergé sur G2.com.

They don't have all the features of other tools, but that is not a bad thing as it helps make the tool easier to use. Avis collecté par et hébergé sur G2.com.

It just works. No outages. No issues with calls. Excellent reporting. Great features. So easy to add and manage numbers for various stores and locations. Avis collecté par et hébergé sur G2.com.

They don't have all the features of some other competitors, but they are things we can easily live without. Avis collecté par et hébergé sur G2.com.

The Keymetric dashboard and reports are super easy to use. In addition to the call analytics, we also track all our website engagements and the real-time data is invaluable to helping us maintain timely communications with our customers. They also have the best support team we have ever worked with. Avis collecté par et hébergé sur G2.com.

I wish they would simplify their enterprise API integration a little. Their engineering team was amazing helping us tie into our reporting system though. Avis collecté par et hébergé sur G2.com.

I don't have time to sit on analytics all day, so KeyMetric's dashboard and alerts are critical to keeping me productive. Avis collecté par et hébergé sur G2.com.

I want to get my alerts/notifications as webhooks. KeyMetric says this is coming soon, though. Avis collecté par et hébergé sur G2.com.

KeyMetric facilite la visualisation de l'origine de tout mon trafic et de mes appels en un coup d'œil. Les fonctionnalités internationales sont un énorme avantage. Avis collecté par et hébergé sur G2.com.

Les numéros de téléphone internationaux sont très chers, comme la plupart des entreprises de suivi des appels. Mais j'ai trouvé que leur suivi sans numéro international était une excellente alternative. Avis collecté par et hébergé sur G2.com.

I have received excellent and attentive customer service. Our contacts Toni and Jerry have gone above and beyond to answer questions and requests. Avis collecté par et hébergé sur G2.com.

I would like to see a better reporting interface for larger enterprise clients that also includes call recordings. Some of our clients have upwards of 900 locations and multiple channels to track from, currently, we do not have an easy client-facing way to view this data by store location, as well as then connecting this reporting to the call recording files for QA purposes. The client also wants to have some of their team members log in and review call recordings for the same reason, so this would help with that issue. Avis collecté par et hébergé sur G2.com.

The vacation rental industry requires advertising across a LOT of different sites. Being able to track where our calls and bookings are coming from is critical for directing our advertising budget. Keymetric makes it SO easy to add phone numbers and track our different advertising venues. Avis collecté par et hébergé sur G2.com.

Phone support would be nice - but I love that they keep their prices affordable - and their email support does a great job anyway. Avis collecté par et hébergé sur G2.com.

We needed an Enterprise software solution that could manage our multiple locations both nationally as well as globally. The Keymetric software was our answer. We needed the analytics and intelligence that would help us know where to invest our marketing dollars both here and abroad, which saved us money and made us money all at the same time. I was shocked how easy it was to implement the site tag and the amount of information we receive from the tracking code is invaluable to optimizing our campaigns ROAS. In addition to a great product, the Keymetric support team is some of the best I have ever encountered; their expertise and knowledge have proved to be invaluable with our AI-enabled analytics. Avis collecté par et hébergé sur G2.com.

Sometimes they don’t have numbers I need in other countries, and I need to wait a day or two, but that seems to be the norm with everyone. Avis collecté par et hébergé sur G2.com.

Keymetric is the only call tracking software we found that can track the phone calls from our marketing campaigns using our OWN phone numbers!! Telephony costs have always been a concern when researching a call tracking company because we have lengthy phone calls that use a lot of minutes. Other call tracking companies' pricing is based on numbers and minutes. With Keymetric numberless call tracking, we could use our own phone numbers and minutes, which made the service affordable for us. Finally... a solution that works and is cost-effective! Avis collecté par et hébergé sur G2.com.

The reporting on the old platform was a bit hard to navigate, but the new platform is excellent and easy to use. Avis collecté par et hébergé sur G2.com.

Ils sont incroyablement gentils et travaillent toujours dur pour nous trouver la meilleure solution. La plupart de mes communications ont été avec Jerry et Toni, qui sont tous deux toujours prêts à répondre aux questions immédiatement. Avis collecté par et hébergé sur G2.com.

Certaines parties du rapport sont un peu difficiles à naviguer mais peuvent être contournées avec une formation adéquate sur la plateforme. Avis collecté par et hébergé sur G2.com.