Ideagen InPhase Avantages et Inconvénients

We have created ~4,500 visualisations, ~400 dashboards, and ~50 portals to support governance which demonstrates the system’s capacity for in-depth, real-time reporting.

The migration of legacy data ensured seamless access to historical records, which is critical for audits, regulatory inquiries, and ongoing analysis.

The ability to create bespoke functionality including Personal and Consolidated To-Do Lists and the Support Hub, reflect a user-centric approach by simplifying tasks and improving issue resolution. Avis collecté par et hébergé sur G2.com.

InPhase's strained resources during the implementation led to poor communication, inadequate documentation, and delays.

Problem solving is still hampered by timely access to experts.

I am aware that this is a top priority for the organisation.

I know you need to maximise your profits but not everything needs to be a sales pitch. Avis collecté par et hébergé sur G2.com.

The BI capabilities within the system are excellent and really helpful once you get your head around them. The system is very customisable to our organisation which is great. It is also easy to upload data from a previous system (Datix in our case) which means we have data continuity. Avis collecté par et hébergé sur G2.com.

Customer service and response to tickets has historically been very poor, although this is now improving. The system doesn't always seem stable, as occasionally new issues crop up randomly without an update having taken place. There are also some security issues posed by not being within the HSCN which means that MFA is required which makes logging in more difficult for users. Initial training for administrators is also very limited and is primarily through videos which aren't tailored to our implementation and therefore aren't always relevant. Avis collecté par et hébergé sur G2.com.

Une fois que vous comprenez comment le système fonctionne et ses capacités, InPhase avec le temps et les ressources est un outil très utile pour auditer la conformité au sein de notre organisation. Nos utilisateurs le trouvent facile à utiliser pour remplir un certain nombre de questionnaires. La fonction d'audit est utilisée quotidiennement par nos utilisateurs et a été relativement facile à intégrer. Avis collecté par et hébergé sur G2.com.

Plus d'investissement nécessaire dans la fonction de support. Le temps nécessaire pour résoudre des problèmes relativement mineurs est un problème. Malheureusement, il y a eu des problèmes avec la mise en œuvre. Le support client s'améliore mais était initialement aléatoire. Avis collecté par et hébergé sur G2.com.

Once you get your head round the different concepts, it is a much better system than others on the market. It is easy on the eye to use and the reporting functionality is excellent. Avis collecté par et hébergé sur G2.com.

Some basic data capture elements missing, e.g. no trimming of text fields to remove leading and trailing spaces. This is particularly frustrating when reviewing incidents reported. Avis collecté par et hébergé sur G2.com.

Le système est excellent et très bon pour la configuration et les développements. Avis collecté par et hébergé sur G2.com.

Le soutien des développeurs/lorsque des problèmes surviennent peut parfois être médiocre. Avis collecté par et hébergé sur G2.com.

We have managed to develop a kind of "dashboard", summarising overall performance in real time, to support our clinical services. This has been a real positive. Avis collecté par et hébergé sur G2.com.

We significantly underestimated the need for extensive training and support. InPhase is very different to anything we have come across before, so we really needed lots of support to move forward initially. Avis collecté par et hébergé sur G2.com.

Ability to compare and triangulate data from different apps to see a bigger picture of safety and risk intelligence. Customer Care Team open to feedback and solution focussed. Avis collecté par et hébergé sur G2.com.

Competing with other organisations for development recources and waiting times to fix glitches and improve the functionality. Avis collecté par et hébergé sur G2.com.

Really functional system which has a lot to offer, including advanced reports and dashboards, user friendly layouts and opportunities for better user engagement. As I use the system everyday I really like the Single Sign On aspect also. Avis collecté par et hébergé sur G2.com.

I think learning from past experiences could be improved within the business, including revised project implementation processes and improved planning/organisation. The training could also be enhanced to cover more topics and required knowledge for building the system. Avis collecté par et hébergé sur G2.com.

It is very easy to use. The forms are dynamic. Further enhancements can be made demonstrating flexibility and opportunity. Reporting abilities are an improvement on what we had. Avis collecté par et hébergé sur G2.com.

Customer Support during the implementation to InPhase could have been better. Avis collecté par et hébergé sur G2.com.

Easy to navigate site, clear graphics, very good customer support and ongoing insights and training Avis collecté par et hébergé sur G2.com.

It is not clear to me what 'L1' means and as distinguished from any other category? Also spell checker does not apply when completing text. Avis collecté par et hébergé sur G2.com.