Meilleures alternatives à Escapia les mieux notées
The best part of Escapia is that it's a HomeAway product; well, kind of, HomeAway bought the company some years ago but it is still very much run separately. In theory this should mean the integration is the most seamless and the Escapia team should be the quickest to adjust to the changes being made by HomeAway. That theory is the #1 reason we chose Escapia, however, it hasn't played out quite like I had hoped. Avis collecté par et hébergé sur G2.com.
The software is old and slow and badly in need of an interface facelift. But I could look past the aesthetics if it weren't for the fact that the system as whole has been cobbled together and the various portals don't interact well with each other. For example, a tag in the reservations tab has a different name in the correspondence tab and still a different name in the payments tab. And half the time the tag you need isn't available in the place you need it. The most egregious example is for sending guests their codes, we have to manually input them in to a field over in the mobile app section because the app cannot pull any of the fields in the reservation section. And we still have to enter it in the reservation section so that it can be sent over to our maintenance software which, by the way, you will need maintenance and housekeeping software because Escapia's is a joke and even they admit to that. Speaking of things you'll need to buy, you'll need to buy a website separately, don't think for a minute the one you get with Escapia would be sufficient, you'll need to buy a marketing email software, Escapia can't even send out an automated reservation confirmation, and you'll probably also need to buy pricing software of some sort because Escapia's pricing platform is cumbersome and rife with tools that aren't actually usable. Also, with regards to reports, there are tons in there but I have yet to find many that are particularly useful. It takes me forever to do a decent YOY comparison of sales. I end up downloading pretty much everything to Excel and then spending a lot of time manually filtering and manipulating the data. There isn't even a decent report to show me where my reservations are coming from, I have to download all the reservations and use excel to count up what percentage are coming from where. And, fun fact, there is no way to list a reservation as coming from a phone call. There are tons of simple things that you would expect Escapia to be able to do that it doesn't. Like being able to put a note on the reservation grid that doesn't block the calendar, or being able to have reservation confirmations automatically send, or being able to easily see sent items in the lead management system. I hate to beat a dead horse so I'll stop here and just say this: Escapia has potential to be a great system, and I know the other options on the market are far from perfect, but there are some basic things that Escapia needs to figure out to make their system work well and after a year and a half, I've seen very little in the way of improvement. HomeAway has been preaching a message of reinvesting in their software and made a big splash announcement back in October about spending millions of dollars on it. Not sure where that money is going but on the user side, everything seems pretty status quo. Avis collecté par et hébergé sur G2.com.
14 sur 15 Avis au total pour Escapia
Sentiment de l'avis global pour Escapia
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Garde les réservations, les contrats, tout ce qui concerne la gestion de notre propriété en un seul endroit. J'aime la facilité d'accès aux informations pour une unité et la vue rapide des informations. Avis collecté par et hébergé sur G2.com.
Parfois, il conservera mon dernier filtre et ne le supprimera pas de lui-même. Donc, je retournerai dans le système pour autre chose, et mes dates seront toujours filtrées à partir du jour précédent. Avis collecté par et hébergé sur G2.com.
facile à utiliser, intégration facile, configuration facile, le support client est très utile Avis collecté par et hébergé sur G2.com.
pourrait utiliser des rapports supplémentaires et plus d'options de recherche Avis collecté par et hébergé sur G2.com.
Une fois qu'une réservation est effectuée en ligne, un contrat est automatiquement envoyé au locataire depuis l'onglet de correspondance.
Nous aimons utiliser la grille de réservation pour rechercher des propriétés disponibles en utilisant les filtres. Avis collecté par et hébergé sur G2.com.
Nous sommes inquiets de passer à Rates Manager, nous perdrons les fonctionnalités de tarification dynamique d'autres logiciels que nous utilisons. Avis collecté par et hébergé sur G2.com.
Le tableau de bord de performance a été un excellent moyen de suivre nos progrès par rapport aux années précédentes. Ils intègrent des données pour nous afin que nous puissions simplement regarder la vue d'ensemble, puis approfondir les détails à partir de là. C'est également formidable de voir Escapia sortir régulièrement de nouvelles fonctionnalités. Nous avons particulièrement aimé le nouveau gestionnaire d'unités. Il est utile d'avoir le filtrage des commodités disponible, et j'apprécie l'interface utilisateur restructurée. Avis collecté par et hébergé sur G2.com.
Explorer toutes les fonctionnalités disponibles peut être un peu accablant, mais le centre de support a été assez utile à cet égard. Nous avons eu des problèmes avec le portail de paiement en ligne pour les invités à plusieurs reprises ; pas un gros problème, mais légèrement gênant. Avis collecté par et hébergé sur G2.com.
Convivial; comptabilité; opérations de back-end Avis collecté par et hébergé sur G2.com.
La barre de recherche ne fonctionne pas bien ; elle ne produit pas tous les rapports dont j'ai besoin. Avis collecté par et hébergé sur G2.com.
The tech support team is great, but the software is cheap and not what a vacation rental company needs to operate efficiently. Avis collecté par et hébergé sur G2.com.
Everything. it is slow and clunky. It is also not user friendly. Avis collecté par et hébergé sur G2.com.
CUSTOMER SUPPORT IS NOT RESPONSIVE, DOES NOT RETURN PHONE CALLS OR ACKNOWLEDGE SUPPORT TICKETS. WE HAVE BEEN WITH ESCAPIA FOR YEARS AND THIS IS THE FINAL STRAW. Avis collecté par et hébergé sur G2.com.
ESCAPIA WANTS TO CROSS SELL EVERYTHING AND SUPPORT NOTHING. THEY HAVE CRIPPLED OUR WEB SITE FOUR DAYS AGO (OVER THE THANKSGIVING HOLIDAY) BY BLOCKING THE API, WITHOUT EXPLANATION OR SUPPORT, AND THEY HAVE FAILED TO RESPOND OR HELP OR RETURN OUR CALLS OR EMAILS FOR FIVE CONSECUTIVE DAYS. THEY SIMPLY DON'T CARE ABOUT THE FINANCIAL HARM THAT THEY ARE CAUSING OUR RENTAL BUSINESS. BUYER BEWARE.... IRRESPONSIBLE ACTIONS LIKE THIS WILL LEAD TO INDUSTRY WIDE REGULATIONS AT THE FEDERAL LEVEL TO ENSURE THAT WE HAVE AN ADULT IN THE ROOM. WE ARE BEING FORCED TO FIND A NEW HOME AT THE BEGINNING OF OUR SEASON...??? Avis collecté par et hébergé sur G2.com.
It is easy to access to a large database of properties with detailed information Avis collecté par et hébergé sur G2.com.
Its interface is outdated and not super user-friendly. It has a lot of additional steps to program your information, meaning it takes longer. Avis collecté par et hébergé sur G2.com.
It provides a platform for all things property management. Owner information, reservations, property information, inquiries, etc,. Avis collecté par et hébergé sur G2.com.
The platform itself is not a very appealing layout, it's stuck in the 2000's with a very basic model. It also has a lot of bugs and errors, constantly rebooting to keep it running smoothly. Avis collecté par et hébergé sur G2.com.
