Avis et détails du produit de Givecloud

One of the things I like the best about Givecloud is the Support Team. I like the automatic replies as this usually does have great answers. However, I like the fact that I can decide to wait for the team so I work with a real person directly. This is a great option - especially if I feel I need to describe what I am looking for directly to a person so I am not typing the next part of my question and waiting for a potential answer. Every time I have worked directly with a support team member, they have gone above and beyond in finding a solution to my problem or an answer to my question. At times, they have had to talk with other team members to find a resolution for me. This is great! I love the fact that the team member doesn't just leave things unanswered. If they have to create something to help me, they will.

I also like the fact that Givecloud is easy to populate a website with. The changes I make are instantaneous and do not have to be routed through a third person to take effect.

Givecloud is definitely easy to learn and very user-friendly. Avis collecté par et hébergé sur G2.com.

1. Cannot search a supporter by their Donor ID.

2. It's possibly a good thing, but I would like the ability to do an import myself instead of having to send it in and have the GC staff do the import then wait for the results.

3. Changes made in a student's or supporter's record does not change it in Donor Perfect - or vice versa. For instance, when I make changes to a name or a class level for a student, I have to manually make these same changes in Donor Perfect. It doubles the work. Avis collecté par et hébergé sur G2.com.

GiveCloud is robust in what it can offer for fundraising and ecommerce tools, but what our organization has benefited most from GC in the past 18 months of implementing it is: a directly integrated service with our current CRM and processing gateway which can also integrate with other gateways and payment methods not previously available with our other vendor; Donors Cover Costs donations essentially more than covering the costs of its monthly platform fees; a donor portal which allows donors to manage and update their own donor payment information in a secure, PCI compliant way; and sleek, modern fundraising forms and items which allow our organization to feel up-to-date and relevant in the methods and media we can provide donors in their giving experiences (the design, feel, function, and payment methods are all perks compared to what we previously had available for online giving). I would be remiss to exclude the people at GiveCloud as one of the contributing factors to our experience. Both sales and support have been instrumental in our research, experimentation, implementation, and optimization of the platform and its uses along the way. Being able to play with a system for months before purchasing it was a game-changer, and having support staff that understand GiveCloud and its relationship to our current donor CRM, DonorPerfect, makes all the difference in how confident we are in the solutions they can provide. Even if we ever have to migrate to a new CRM, I hope (and plan) for GiveCloud to make the move too as its chances of integrating seem excellent. Its that special. Avis collecté par et hébergé sur G2.com.

Like anything with many bells and whistles, GiveCloud is constantly growing and updating its look and features. While this is a good sign of growth and adaptation for the platform, it can make understanding and training other staff in its use and function difficult. Where GiveCloud excels in pre-built options, connections, templates, and logistics with connected systems, it is still trying to catch up in customizability, whether that is full-customizability of fields, images, labels, and content on pages and forms or in how custom reports can be pulled directly fom GiveCloud. Don't get me wrong, GC has plenty of custom options available across the board, but you are still limited at the end of the day with certain user-facing aspects like what fields can be linked where, being able to fully control the design and look of items and forms and their content (html, etc.), and being able to export custom and/or comprehensive reports from different areas in the platform for the sake of comparing to your trusted CRM source of truth without getting an time-out error or not getting everything you thoguht you were asking for by filter. GiveCloud has made many strides and has delivered on certain feature updates promised from even before we signed on, but like any platform, it is evident that they are still timely working to improve where they can. Avis collecté par et hébergé sur G2.com.

Ease of use for Staff on Back end

Implimentation was easy and simple when we were ready to start it took about 20 mins to replace current donation on page on our website.

Customer Service has been solid and pretty quick responses

I use almost daily on backend

Added features have been both great for front end users and backend.

Integration was was fairly simple and we have seen measurable benefit in the short time of using.

Being able to embed and use multiple processors to get our donor and us the best % in covering costs dependin on type of payment was a huge win. Avis collecté par et hébergé sur G2.com.

I wish some of the reporting in DP and the communication in the product would show on all report types in DP but I have created a pretty easy workflow and work around while I hope to see some improvement there. Avis collecté par et hébergé sur G2.com.

Givecloud offre un excellent service client. J'apprécie que l'équipe soit facilement disponible pour aider ! Ils m'ont souvent rassuré avec des réponses rapides et précises. J'aime aussi que Givecloud se synchronise parfaitement avec plusieurs de nos autres outils et services, y compris DonorPerfect et Constant Contact. Cela permet à nos systèmes de communication et de base de données de fonctionner sans problème et de garder notre équipe sur la bonne voie. Avis collecté par et hébergé sur G2.com.

Je ne peux penser à aucun inconvénient à utiliser Givecoud. Pour la plupart, cela fonctionne très bien ! Il n'y a que quelques suggestions que j'ai proposées au cours de l'année dernière qui amélioreraient notre expérience utilisateur. Je les ai partagées avec l'équipe et ils ont dit que les idées ont été partagées avec les bons départements pour de futures améliorations. J'apprécie cela ! Avis collecté par et hébergé sur G2.com.

Après avoir cherché de nombreux outils qui faciliteraient une expérience de shopping en ligne de "catalogue de cadeaux" pour une organisation à but non lucratif avec plusieurs fonds de donation, j'ai trouvé Givecloud, l'un des seuls outils de type "faites-le vous-même" disponibles. En plus de la "boutique en ligne", j'ai également pu créer un site web, des e-mails et des cartes électroniques pour les donateurs qui faisaient un don en l'honneur de quelqu'un. L'équipe de support est très rapide à répondre et le chatbot fournit réellement des réponses très utiles. Je me suis assez familiarisé avec Givecloud et je l'utilise maintenant presque quotidiennement alors que je gère une campagne de catalogue de cadeaux de vacances pour une organisation à but non lucratif. Avis collecté par et hébergé sur G2.com.

Nous avons rencontré quelques difficultés lors de la mise en place d'une intégration entre Givecloud et Zapier et notre CRM, Virtuous, et l'équipe de Givecloud a fait de son mieux pour essayer de résoudre. Nous n'avons pas fini par utiliser l'intégration Zapier et importons manuellement les dons dans le CRM, ce qui est une solution "acceptable" pour l'échelle à laquelle nous sommes actuellement. Ce processus a cependant été frustrant. Avis collecté par et hébergé sur G2.com.

What drew us to GiveCloud really was the look of it. All the forms and storefronts look so modern and professional. Ours looked out of date and we're difficult to navigate.

With our Givecloud setup, we finally have a customer interface that's simple, attractive, and so easy to use that we are seeing an increase in donations over just a short time. Avis collecté par et hébergé sur G2.com.

The backend can be counterintuitive and we've had a few small issues with getting the lists for events right. Like when one person signs themself and a friend up in one purchase, it's tough to parse that information with a report.

Other than small glitches, we are very pleased. Avis collecté par et hébergé sur G2.com.

As the website administrator at TACF, I've used the GiveCloud platform at least once a week for the past two years. In addition, our organization used it for years before I came on. What I like best about GiveCloud is the customer service. New AI enhancements to live chat generally give me the answer I'm looking for in seconds. When the answer isn't satisfactory, I'm usually able to speak to a live person via chat within minutes. I find the interfaces simple and easy to work with and implementation is generally straightforward. Our development team has appreciated the level of integration with DonorPerfect. Avis collecté par et hébergé sur G2.com.

While GiveCloud has a great suite of features, there are occasionally things I wish we could do that are not available within the platform. Though they consistently take these suggestions to heart and release improvements, I wish the general depth of functionality was still greater. Sometimes I find the navigation to various functions non-intuitive, but the chat feature always helps me find them. Avis collecté par et hébergé sur G2.com.

La meilleure partie de GiveCould est l'intégration avec DonorPerfect. Cela peut améliorer nos formulaires en ligne. Cela a rendu notre formulaire en ligne beaucoup plus professionnel et convivial.

La facilité du produit et la mise en œuvre du système sont impressionnantes.

Le support client a été exceptionnel, du personnel des ventes à celui de l'intégration. Tout le monde est fantastique et prend le temps d'aider à comprendre le processus. Avis collecté par et hébergé sur G2.com.

Le seul inconvénient est le temps que nous prenons pour tout déplacer. Avec une petite organisation à but non lucratif avec peu de personnel. Nous déplaçons lentement les formulaires au fur et à mesure que les événements se présentent. Avis collecté par et hébergé sur G2.com.

Give cloud is easy to use. I access and use it often. And when I need help, there is a great knowledge base, training videos, and personal 1:1 support is only a few minutes away. In each interaction I've had with a support team member, I've learned something, fixed my problem, and had a great conversation. So many emojis!! Avis collecté par et hébergé sur G2.com.

I wish the reporting capabilities were a little more robust. But I wouldn't trade that for a decrease in other capabilities. Avis collecté par et hébergé sur G2.com.

Ease of use, ease of implementation, best practices for online fundraising platform, doesn't try to be everything for everyone - fits the niche, customer support is very responsive Avis collecté par et hébergé sur G2.com.

We will soon need to have multiple bank accounts with one EIN and it won't work with that. I am sad. Avis collecté par et hébergé sur G2.com.