Avis et détails du produit de Content Guru storm

Functionality

Technical stability

German sales and support team Avis collecté par et hébergé sur G2.com.

I don't like the new feature request process. It is a bit time consuming and sometimes slow.

Prices for certain servives/modules ar a bit high. Avis collecté par et hébergé sur G2.com.

- Storm is constantly being improved upon based on customer/user feedback. Content Guru's product roadmap, allows us to see the system's future and change our ways of working to be more efficient.

- Storm's FLOW feature allows us to easily and in real-time, update our phone IVR and email routing which allows us to quickly address spike incidents, new product releases and campaigns that we run to make sure we are providing the best customer service possible. Avis collecté par et hébergé sur G2.com.

Storm is missing some key quality-of-life features such as:

- Being able to handle conversations such e.g. emails in bulk.

- The search function as it only shows conversations based on the email address/phone number (no keyword search).

- Real-time and historical reporting is very limited in what and how you can report on and is not always intuitive to use.

- Tech support could be more proactive in dealing with and keeping us updated on issues/bugs that have been raised.

- Setting up new queues, agents, service types and routings is clunky and time-consuming.

- UI for admins is very bare and it's difficult to find what you are looking for. Avis collecté par et hébergé sur G2.com.

The data reporting is easy to use and provides a lot of informtation.

Storm itself is very user friendly and easy to train others.

The storm team was very responsive and helped set it up quickly as we needed it to go live with no issues for a 24hour phone service. Avis collecté par et hébergé sur G2.com.

Some users need to change their headset settings when logging in.

The reporting modules could have a few more customisation options such as changing text size/colour or resizing modules outside of the column limitations. Avis collecté par et hébergé sur G2.com.

Generally, I am very happy to have with Content Guru a partner at hand, which I can trust and know that I made the right decision with selecting our partner. Avis collecté par et hébergé sur G2.com.

Not always, but sometimes, important roadmap features are getting moved further in the future. So far, this didnt cause critical complications for us. Avis collecté par et hébergé sur G2.com.

Facilité d'utilisation et mise en œuvre qui peuvent être adaptées et personnalisées à l'entreprise au fur et à mesure de notre développement. Avis collecté par et hébergé sur G2.com.

Il n'y a rien que je n'aime pas dans le processus jusqu'à présent. Avis collecté par et hébergé sur G2.com.

C'est intégré dans l'infrastructure de Vodafone, ce qui le rend très robuste. Avis collecté par et hébergé sur G2.com.

Il a tellement d'options, il peut devenir ingérable parfois. Avis collecté par et hébergé sur G2.com.

Content Guru a fait un travail phénoménal en cartographiant les besoins de mon entreprise et leurs services disponibles. Le support client était incroyable, et le fait que je vais l'utiliser dans mon entreprise tous les jours est d'une grande aide ! Avis collecté par et hébergé sur G2.com.

Je n'ai pas vraiment de plaintes significatives. Avis collecté par et hébergé sur G2.com.

La disponibilité du soutien et des options de soutien. Content Guru a offert un soutien à la fois en personne et à distance chaque fois que nous en avions besoin. Avis collecté par et hébergé sur G2.com.

J'ai eu une excellente expérience avec Content Guru et Storm. Avis collecté par et hébergé sur G2.com.

the layout, features that allow customizing agent statuses, reports, Avis collecté par et hébergé sur G2.com.

the reporting is not always accurate. STORM window keeps popping up when using sales force Avis collecté par et hébergé sur G2.com.

As a ccaas administrator i like how easy it is to navigate through storm portal to tend to our contract needs using the predefined modular functionality. The Agent interface can be customised for each contract / role allowing only necessary functionality to be added to make the workspace clear and useable as well as the ability to integrate Case Management systems into a single pane. Avis collecté par et hébergé sur G2.com.

STORM Recorder, whilst looks good and is continuuall;y improveming, it its immature and unreliabele in its current state, has been released without integrating into the existing STORM controls, and not opening up the ability to manage the recordings the same. Avis collecté par et hébergé sur G2.com.