Commio Avantages et Inconvénients

Quick customer support responses and clear answers to pass down to my end users. This has been the case atleast for our case during the last year doing business with commio. Avis collecté par et hébergé sur G2.com.

I do not have any particular dislikes as they have always delivered excellent customer service for our questions and concerns. We have had nothing but smooth sailing. Avis collecté par et hébergé sur G2.com.

Ils étaient chers mais constituaient un bon itinéraire de secours pour nous. Avis collecté par et hébergé sur G2.com.

Lorsque ThinQ a été acheté par Commio, ils ont institué un montant de facture "minimum" avec très peu d'avertissement. Nous avons annulé les services et les avons retirés de notre routage. Puis plus tard, ils nous ont facturé le minimum de toute façon et nous ont transférés à leur service de recouvrement. Avis collecté par et hébergé sur G2.com.

L'interface du site https://thinq.io/ est de loin la plus facile parmi tous les fournisseurs que j'ai visités. J'utilise en moyenne 6 fournisseurs et mon choix principal est toujours ThinQ. Avis collecté par et hébergé sur G2.com.

La réponse du support est cependant précise. J'aimerais me connecter et m'informer sur pourquoi c'est une solution, pourquoi ce n'est pas un problème de votre côté et dispose d'informations adéquates pour escalader davantage. Avis collecté par et hébergé sur G2.com.

Nous avons initialement choisi thinQ en raison de leurs prix, cependant, nous avons constaté que non seulement leur coût est incroyable, mais aussi leur service. Chaque ticket que j'ai créé a été rapidement attribué à un ingénieur et la seule fois où j'ai eu du mal à obtenir une résolution, c'est lorsque le problème concerne un transporteur qui refuse de faire des analyses approfondies.

Leur portail est également facile à comprendre et à gérer. Tellement facile que j'ai pu former divers autres employés à son utilisation, et dans les cas extrêmes, j'ai pu simplement guider quelqu'un pour l'utiliser sans même l'avoir devant moi. Avis collecté par et hébergé sur G2.com.

Rien, leur plateforme entière est excellente. Simple à gérer et à rediriger les appels si nécessaire. Avis collecté par et hébergé sur G2.com.

Online portal is intuitive and easy to use. Communication with coordinators is consistent. Avis collecté par et hébergé sur G2.com.

I haven't found anything I dislike about Commio Avis collecté par et hébergé sur G2.com.

J'apprécie vraiment les profils de routage sortant. Pouvoir supprimer sélectivement des transporteurs en fonction de la latence ou d'autres problèmes nous a souvent sauvés. Le support est toujours rapide à répondre. Avis collecté par et hébergé sur G2.com.

Nous avons eu quelques pannes importantes dans le passé. Dans l'ensemble, ils sont très fiables, mais lorsqu'ils tombent en panne, c'est un gros problème. Nous avons la chance de pouvoir basculer notre liaison sortante vers un autre fournisseur en cas de panne. Nous n'avons vu que 2 pannes majeures au cours des 3 années où nous utilisons Thinq. Avis collecté par et hébergé sur G2.com.

Thinq is very strong when it comes to the reliability of their services, clear communication on issues and rapid response when it comes to dealing with problems. We have had bad experiences in the past with other companies that were more feature-rich but failed the first time they were DDoSed or failed when a datacenter had issues. As an MSP, the underlying services that power our offerings can reflect very poorly on us in the eyes of our clients if they aren't rock solid and Thinq has made a point to focus on the fundamentals which means that we can always rely upon their services being online and functioning as expected. They are our go-to for SIP services and we've used them for many years and are happy with the results. Avis collecté par et hébergé sur G2.com.

UPDATE: Less than 24 hours after I made this review, Commio has been rapidly (and secretly) updating their entire KB in response to it. This reminds me exactly why I use them as opposed to someone else, thus I have adjusted my stars from 8 to 10. There isn't a perfect company out there, but there may be companies that work harder than others to do their best for you. Our company is a small fish but today Commio definitely made us feel like a big one.

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Original Review:

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1) It would have been nice to have a composer-compatible PHP API to make their API a bit faster to code for. This would also allow them to push out code and query updates for their APIs in a more strategic manner.

2) For whatever reason, they seem to have issues with their billing system all of the time which can sometimes force us to spend more time looking at our balances than is normally required with other companies and can be somewhat annoying.

3) MMS messages are limited to a single attachment per inbound message (or at least they were when we coded our endpoint for them), meaning that it's possible to lose data on inbound MMS. It hasn't generally been an issue except on those rare occasions where people attach multiple photos and send them off in a single MMS. Most modern phones these days are pretty good at separating multiple images into separate MMS messages.

4) Dual-factor authentication for account access seems like a no-brainer but they haven't added it yet which seems disappointing from a basic security standpoint.

5) Having a more MSP-focused feature-set would be nice, however not if it comes at the expense of a lost focus on fundamentals nor an increase in price.

6) Speaking now directly to thinQ (since I know they read these), It seems like the documentation for simple things often is outdated and the branding sometimes gets a bit sketchy as you used to be Siproutes, then thinQ and now Commio. Pick a branding lane please and the next time you have a board meeting where you are discussing if you should change the name and/or branding... don't, just don't. None of your customers cares about it as much as you care until we realize that we have to change settings in our switches and systems to keep up with your musical chairs of domain and branding updates.

6a) Not that it really matters to me much but while we are on the subject, thinQ was already a pretentious and contrived name and is easily confused with an LG product. Someone sold you on switching your name from Siproutes, which was a name that your potential customers in the tech community can immediately recognize as far as what products you offer, to a name that's pretentious and vague. However, you pushed that name for so long that we finally started associating our brains with it and now you've started brand-shifting to Commio which is, dare I say it, yet another vague name that you'll need to once again build recognition behind. Far be it from me to tell you what to do with your own company, but honestly, I see it all the time in the VoIP space and it's almost always self-sabotaging. Facebook and Google are dumb names but at least they didn't change them and thus continually undermine their existing brand recognition. Whenever they got the urge, they just created a parent company with a different dumb name chosen by an overpaid research group and then kept the major brand name so people wouldn't have to switch mental gears. As a customer, when I see a company that is focused on brand-switching, especially more than once in a decade, I start getting concerned as I view this as a possible red flag. The company may be unfocused on the things that originally attracted me to them, they may be trying to re-build their image without solving the underlying issues that caused their original image problems, or they may be going through leadership turnover which may mean a destabilization of their service, support, or focus. To summarize, it's a bad idea to change the name and undermine the brand recognition, it's annoying to the customer to have to re-program things and the customer may begin to view re-branding as an indicator of potential weakness or red flags within your company.

6b) On the subject of documentation, why is it so hard to get clear information on how to setup a modern version of FreePBX with your services? A lot of your documentation is either out of date, filled with low-resolution images that you can't zoom in on, or measly and incomplete. It's great that you have so much confidence in my abilities to intuit your systems but the average person coming in from the cold is going to need to open up a support ticket to get information that should be easily accessible in your KB and is already easily accessible on your competitors' KB systems.

6c) Speaking of the KB, why are there two (or is it three?) logins, one for the KB, another for the support panel, and another to manage my services? Combine these all together along with the API documentation please.

7) Changelog please. I would like to know what updates are coming to the platform and I'd like to see any bug fixes and/or improvements in an easy-to-read list. You'll often make a feature update/change and I don't even know about it until I log back into my dashboard and I notice it. Avis collecté par et hébergé sur G2.com.

Le service est très fiable, avec de bons outils de gestion. Tous les problèmes ou questions que nous avons sont rapidement résolus par leur équipe de support. Notre gestionnaire de compte Pete Sweeney est un excellent défenseur pour nous chaque fois que nous avons besoin d'une assistance supplémentaire au-delà du champ d'action de l'équipe de support. Ils ont une compréhension très approfondie des nouvelles réglementations 10DLC/A2P et ils ont été un excellent défenseur pour nous tout au long du processus. Avis collecté par et hébergé sur G2.com.

Rien n'est parfait, mais je n'ai aucune plainte concernant le service ou le produit que nous recevons. Avis collecté par et hébergé sur G2.com.

La facilité d'ajouter des fonds lorsque le compte était bas. Avis collecté par et hébergé sur G2.com.

Rien à signaler, le système fonctionne correctement. Avis collecté par et hébergé sur G2.com.

The platform est user-friendly you do not need to be a telecom technician to use and understand how this platform works. The number of carriers is also great. Avis collecté par et hébergé sur G2.com.

I am still searching for what I dislike. Seriously I have no idea what missing on this platform. Avis collecté par et hébergé sur G2.com.