The staff were the best part of ClearPoint. The technical and account support was invaluable while getting to know a new system. The system itself is straightforward and user-friendly, and the Success Portal trainings filled in any gaps. Avis collecté par et hébergé sur G2.com.
Because it is a new system, it took some getting used to. As the team uses it more, it is easier, but it can be a challenge to juggle multiple tools for project management. Avis collecté par et hébergé sur G2.com.
Avis vidéo
Engagement envers le service client
Façon facile de regarder les tableaux de scores
Performance des indicateurs pour montrer le progrès
126 sur 127 Avis au total pour ClearPoint Strategy
Sentiment de l'avis global pour ClearPoint Strategy
Connectez-vous pour consulter les sentiments des avis.
The application allows us to capture, monitor, and report the department's performance metrics and strategic initiatives. We are still learning all of the features, but I see potential for us to use these features more efficiently to improve our work processes. The application is customizable to include logos, color palettes and layout of the various elements. The tutorials are great and seem to work for some training purposes. Andrew Middleton has been great to work with. He is patient, kind and supportive. He responds quickly and is willing to meet me where I am at with the application to teach me more about its utilization. Avis collecté par et hébergé sur G2.com.
The learning curve for our staff when using the application has been difficult. As different people learn and comprehend in different ways, the tutorials may only provide assistance for some, but not all. There are so many components of the application to learn, it is difficult for a lead person to work with many other responsibilities to perform the work and share with others. This may be an internal issue with our organization. It seems that I need to focus on managing this work 100% of my time rather than the 10-15% of my time that I have to devote to PMs/Scorecards. Avis collecté par et hébergé sur G2.com.
The appeal of ClearPoint is it's potential. Avis collecté par et hébergé sur G2.com.
My reservations about the product are that there can be a big learning curve for account admins, and you need to be able to dedicate a lot of time to it in the beginning. We also did not have enough of our performance management system established to make the best use of our onboarding team because we weren't sure what we wanted, which isn't the fault of CP, but a word of caution to others that it would be wise to have a good structure in place before making the jump to a system like this. Avis collecté par et hébergé sur G2.com.
La solution technologique ClearPoint Strategy est un excellent produit avec un support supérieur. La mise en œuvre de ce produit convivial a été intuitive tout au long de notre expérience d'intégration. En tant que nouveaux utilisateurs, nos employés ont été très satisfaits de la fonctionnalité et des caractéristiques, y compris les espaces de travail personnalisés pour les KPI et les initiatives dont ils sont responsables. L'interconnectivité de la fonction de chat au sein de l'application et de notre système de messagerie est pratique et facile à utiliser. D'un intérêt particulier a été la flexibilité intégrée pour construire le tableau de bord d'entreprise de niveau 1 avec les options pour développer des tableaux de bord départementaux, selon les besoins (niveaux 2, 3, etc.). La capacité de regrouper les données, de les pousser vers le bas ou de les extraire de nos processus d'intégration de données selon le KPI est extrêmement pratique. L'une des raisons de choisir la solution ClearPoint Strategies était leur cadre de réussite stratégique pour le lancement de la mise en œuvre, ce qui nous a permis d'évaluer notre propre stratégie d'entreprise existante et où nous en sommes en tant qu'entreprise dans le processus de maturité stratégique. Cela a été un excellent outil à utiliser ! Avis collecté par et hébergé sur G2.com.
Tout le monde chez ClearPoint que nous avons rencontré a été extrêmement serviable et réactif. Je n'ai rencontré aucun inconvénient de ce produit ou de leurs services et support. Avis collecté par et hébergé sur G2.com.
ClearPoint streamlined our stagetic planning process! The onboarding team (specifically Marissa) made understanding how to utilize the software simple. I love the ability to see all of our data at a glance with easy-to-understand visual repesentations. Our reporting structure for meetings is now SO much easier as well! Avis collecté par et hébergé sur G2.com.
The only thing I dislike about the software is the milestone evaluation process. I'd prefer for the completion percentage to be evaluated based on # of milestones completed as opposed to basing completion on milestone deadline dates. Avis collecté par et hébergé sur G2.com.
ClearPoint Strategy makes strategic planning and performance management incredibly efficient. The automated reporting saves time by eliminating manual data collection, and the customizable dashboards provide clear, real-time insights into key initiatives. I also appreciate the seamless collaboration features, which help keep teams aligned and accountable. Its ability to integrate with various data sources ensures that all performance metrics are in one place, making decision-making much easier. Avis collecté par et hébergé sur G2.com.
While ClearPoint Strategy is great for tracking goals and performance, the user interface feels a bit outdated and could be more intuitive. Some features require a learning curve, especially for new users, and customizing reports can sometimes be tricky without additional support. Additionally, integration with third-party tools could be smoother to improve workflow automation. Despite these minor drawbacks, it remains a powerful tool for strategic planning. Avis collecté par et hébergé sur G2.com.
I like that ClearPoint can show alignment between plans and performance measures. The client support is always exceptional. Avis collecté par et hébergé sur G2.com.
Some pieces don't feel very intuitive for non-technically minded people but once you work through the process, it's great. Help is always available. Avis collecté par et hébergé sur G2.com.
As a new user of ClearPoint, Andrew Middleton has been extremely helpful as our main point of contact in navigating the many functions of the platform. He has helped us maximize our utilization to best serve our organization and make it as user-friendly as possible for our colleagues who are reporting data. We have been able to accurately and easily track progress towards annual measures we set at the beginning of each fiscal year. One of my favorite functions of ClearPoint is the ability to rewatch meeting recordings which are saved in the “Success Portal”. This has allowed me to reference pathways and functions that Andrew guided me through without the need to take extensive notes during meetings. Avis collecté par et hébergé sur G2.com.
As with many platforms, ClearPoint does have many functions that are not well-known unless you actively seek them out specifically. Once you learn all of the things it can do, it is quite user friendly. However, it is a continuous learning process as someone who doesn’t have advanced technical skills. Avis collecté par et hébergé sur G2.com.
ClearPoint est incroyablement convivial, ce qui permet aux personnes de tous les niveaux de l'organisation, du directeur de la ville au personnel de saisie de données, d'utiliser le système de la manière qui leur convient. Avis collecté par et hébergé sur G2.com.
Ce n'est pas tant une aversion qu'un problème de gestion de mon temps. ClearPoint s'améliore constamment et cela peut être un peu difficile de rester à jour avec toutes les nouvelles améliorations. Avis collecté par et hébergé sur G2.com.
The best thing I liked was the since of building a relationship with us and not saying here is the application and best of luck. The other thing was when we ran into issues they were addressed fast and in a mutual manner. No finger pointing happend. The last a biggest "like" is simply the ease of use as the application is very intutitive to use after a little poking around. Avis collecté par et hébergé sur G2.com.
Honestly there are no downsides at this moment, however as a suggestion from a project management standpoint I would say this. I think sticking to or reinforcing the onboarding process with the "Sucess Portal" could have been pushed a little more. While we woked directly with Ted who was amazing I feel the sucess portal could have been leveraged a little more to help keep a structured approach to things. Avis collecté par et hébergé sur G2.com.
As a first-time user, ClearPoint Strategy has been super useful for our organization to streamline our strategy reporting and management. It is easy to track, generate and share reports with stakeholders. Every time I needed help, the support team was incredibly patient and thorough in assisting me through everything. Their guidance made the whole process much smoother. Avis collecté par et hébergé sur G2.com.
The user interface isn't always super intuitive, which sometimes made navigation a bit challenging and the need to reach out to customer support. Avis collecté par et hébergé sur G2.com.
