Plateforme facile à utiliser, pas de retards même avec des communiqués de presse détaillés avec tableaux, images et liens. Personnel serviable et véritablement un service clé en main. Avis collecté par et hébergé sur G2.com.
Pour notre petite entreprise publique, nous n'avions pas besoin de la nature clé en main et n'avions pas besoin des fonctionnalités avancées pour lesquelles nous payions. Nous envisagerions de revenir pour un prix plus bas avec moins de fonctionnalités adaptées aux entreprises comme la nôtre qui n'ont pas besoin de toutes les fioritures. Avis collecté par et hébergé sur G2.com.
Avis vidéo
Useful media contact tool but not easy to use
Major fan of PR Newswire
great user interface that is beautiful and easy to navigate
747 sur 748 Avis au total pour Cision PR Newswire
Sentiment de l'avis global pour Cision PR Newswire
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Support was quick to respond whenever we needed assistance. Avis collecté par et hébergé sur G2.com.
PR Newswire online experience was dreadful. First off, the login asks for username but you are supposed to use your email. I had a username with CISION, which was another awful login experience altogether. I had to call support just to login and though support was very helpful and quick to get to me, they asked, "are you a CISION migration." When i said yes, they said, "oh we're taking a lot of calls from those migrations, I'm sorry you're having trouble."
Logging in was only the tip of the iceberg. The whole posting-through-their-portal experience was dreadful.
1. You get an error trying to get to billing system and have to contact your rep. I did so and he never replied.
2. Because of problem in #1 you don't know what your license covers. This is important because you undoubtedly will check the distributions that aren't covered in your license and there is an added cost. You must be careful here and it is very scummy of PR Newswire not to allow you to view what is covered by your license. I still don't know.
3. After speaking with support, they said they understand the issue in #2 above and apologized and said they would set my account up so that only options that are covered by my license are available to click on. That never happened and on my next distribution, they tried to charge me extra for selecting an extra distribution that was not in my plan. Again, there is no way to view what is in your plan bc it is not in the UI and you cannot access billing portal to see what is in your plan.
4. The UI is terribly designed, not intuitive at all. Other than the problem in 2 above, you aren't able to get a PDF preview so you don't know what they are posting unless you call them and ask for a PDF. I was told there is a view PDF option in the UI but there is not.
5. In my case, I was told to call in to get my distribution live. This completely defeats the purpose of having an online portal for distributions. The first PR they apologized for this and I asked if they could set it up so that i didn't have to call them every time i had a distribution. They assured me I would not have to call them next time.
6. Next distribution I had to call them to get it approved after saying I did not have to do that.
I've been in the software business for 20+ years and have the utmost empathy for people working in tech. I also know when an app has poor requirements that aren't user needs, and is rushed and not properly tested. This is one of the worst software experiences I've ever had. Took us about 3 hours to do a distribution and through the submit-for-approval process. We also use EIN Newswire (we are an agency) and I can do this process there in about 15 minutes.
I suspect, a legacy PR Newswire customer experience might be better than mine for we were migrated from CISION, which had its own set of submission issues. All-in-all I cannot recommend PR Newswire. I declined on my client's behalf to renew a license because of this terrible user experience where it takes hours to submit a PR. Objectively and fairly I could not bill this client for the hours spent trying to get through the bad EUX and ended up eating a lot of billing hours due to their poor app design. We are glad to have this company's bad tech behind us after the license period lapsed. Avis collecté par et hébergé sur G2.com.
Les nombreuses options de distribution - locales, régionales et nationales - et de nombreuses fonctionnalités parmi lesquelles choisir. Avis collecté par et hébergé sur G2.com.
Le coût est prohibitif pour certains clients. Avis collecté par et hébergé sur G2.com.
The service is simple and easy to use, reliable, and also tends to be less expensive than other wire services I've used. Customer service team is great as well. Avis collecté par et hébergé sur G2.com.
Honestly, there isn't much not to like. Sometimes the website stalls or goes offline during periods of high traffic but that usually gets resolved within a minute or two. Avis collecté par et hébergé sur G2.com.
The newswire support team is always on top of it Avis collecté par et hébergé sur G2.com.
The database is a bit outdated when it comes to media information Avis collecté par et hébergé sur G2.com.
*Portée
*Couverture liée à l'extension
*Moins de courriels indésirables
*Sélection de marché pour la couverture
*Facile à utiliser Avis collecté par et hébergé sur G2.com.
*PRIX !
*Recevoir des e-mails indésirables
*Le rapport peut être amélioré
*Limites avec le nombre de mots et les photos
*Divers coûts supplémentaires Avis collecté par et hébergé sur G2.com.
Mmmm let me think...
Oh, yes...
NOTHING Avis collecté par et hébergé sur G2.com.
I am utterly disappointed with Cision Newswire. This platform is anything but user-friendly - it's outdated and frustrating to navigate. As if that weren't bad enough, their customer service is absolutely atrocious. They take forever to respond to emails (if they even bother to respond at all), and when we did manage to reach someone via chat or email, they had the audacity to ask us to call them! What kind of company in this day and age operates like that?
But that's not even the worst part. Cision Newswire has zero transparency when it comes to billing. If you select certain options that require extra payment, they won't even tell you until you receive their invoice at the end of the month. That is completely unethical and downright sleazy.
And if that wasn't enough to make you want to steer clear of this platform, they also modify your URLs without your permission. We lost out on 300 backlinking opportunities because they decided to make our links "trackable" without our consent.
In conclusion, I would not recommend Cision Newswire to anyone. Their platform is terrible, their customer service is even worse, and they engage in unethical practices that only serve to line their own pockets. One star is too generous for a company like this. Avis collecté par et hébergé sur G2.com.
The product is easy to use and distribution list is better than others I have used. Avis collecté par et hébergé sur G2.com.
Approval wait times can sometimes take awhile in quick turn situations but they do try to work with you. Avis collecté par et hébergé sur G2.com.
Nous utilisons PR Newswire depuis presque 3 ans maintenant et avons été extrêmement satisfaits de la couverture de nos communiqués de presse. L'équipe est particulièrement compétente et nous a aidés à obtenir le meilleur retour sur investissement. Avis collecté par et hébergé sur G2.com.
Envoyer un communiqué de presse peut devenir un peu coûteux, et le système de contrat est un peu impitoyable, rendant difficile de changer de cap jusqu'à l'expiration de votre contrat. Ajouter une image ou dépasser légèrement le nombre de mots vous entraîne des frais supplémentaires. Avis collecté par et hébergé sur G2.com.
Le portail en ligne est très facile à utiliser et la visibilité sur le ramassage des livraisons est facile à transmettre aux clients. Mais la chose la plus étonnante (de nos jours) est l'équipe de support - j'ai dû les contacter à plusieurs reprises et toute personne qui répond au téléphone est à la fois compétente et merveilleusement serviable. Avis collecté par et hébergé sur G2.com.
Parfois, les pages mettent beaucoup de temps à se charger, et ce serait vraiment génial s'il y avait un moyen d'évaluer le critère de 'succès' des versions pour des versions 'similaires' - le client demande toujours cela. Avis collecté par et hébergé sur G2.com.
Cision PR Newswire allows organizations of any size get their news out and potentially in big-name papers. Their team is great about getting back to people quickly and helping to provide best practices. Avis collecté par et hébergé sur G2.com.
I think it's a little unapproachable for people who haven't done press releases before, but if you set up a call and ask for assistance, they are helpful! Avis collecté par et hébergé sur G2.com.
