Avis vidéo
too many moving parts
Revue ADP TotalSource
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The new features on the website: New employee onboarding, Company Policies Assigments, PTO request, Incorporating the Time Clock with the main website Avis collecté par et hébergé sur G2.com.
Downside- Processing payroll is complicated, but trending in the right direction to get easier to use, Avis collecté par et hébergé sur G2.com.
La gestion des impôts et le processus de paie sont les meilleures parties que j'aime chez ADP. J'apprécie le renouvellement annuel des avantages. Notre agent de prestations actuel est dévoué et solidaire. Avis collecté par et hébergé sur G2.com.
Les frais de service sont assez élevés. Surtout lorsque la paie comprend une prime, alors les frais de service augmenteront considérablement. Avis collecté par et hébergé sur G2.com.
ADP certainly has expansive capabilities--in theory, it can do everything a business might need. Given it's legacy status, it also integrates well with a number of other systems. Avis collecté par et hébergé sur G2.com.
As a very small business, the list of things to dislike about ADP TotalSource is long:
- ever-increasing service fees and healthcare premiums. we absolutely fell for the honeymoon rates they quoted on insurance when we first signed up, but then they raised the price of healthcare premiums substantially after year 2.
- their Tax Department is horrendous. they seem to make mistakes in filing at least once a quarter. we have three reports with one particular state that they've been trying to correct for 18 months. so many broken promises by the Tax Department--they must have terrible leadership at the top in this area because no one is well trained or cares at all about follow-up.
- their service portal is pointless. they rarely resolve your question, and you almost always have to follow-up by phone. and the answer will vary depending on who you talk to.
- their onboarding process was the worst I've ever experienced. I'd get lengthy, untitled emails about a number of different topics, and buried in them would be something important I was supposed to do.
- there's no way to see what info a new hire is actually getting from the system.
- ADP's business model is to acquire a new businesses and integrate them into the platform, so they don't really own much of their software in-house. it makes pricing expensive and makes for terrible customer service because the reps don't often know how to operate their own systems. I can't even count the number of times I've had a rep tell me, "oh, ADP must've changed this since I last tried to do this, so I'm not sure how to help and will have to escalate this case."
- they also advertise a lot of capabilities that make zero sense for a small business, so don't fall for the allure.
- their reports have improved over the last two years, but you have to run an entirely separate report to see retirement contributions from the company. this should just be in the invoices section. Avis collecté par et hébergé sur G2.com.
Customer Service, customer support, all encompassing resources. Avis collecté par et hébergé sur G2.com.
There were a few nuances with the system, as with anything. Creating your own reports was a little complicated, but the customer service to assist you with it helped a lot. Avis collecté par et hébergé sur G2.com.
ADP has one of the best customer services out there. They are very knowledgeable and delivers excellent care and support. Payroll is easy and the general ledger feature can be integrated into your accounting software. You can also upload your payroll information which is seamless. We also have our 401k, benefits and HR services with them and I must say it is such a big help. It is hard to move to a different service provider once you have been used to ADP TotalSource because the expectations will be very high, since ADP set up a such a high standard. Avis collecté par et hébergé sur G2.com.
The price for the services has gone up and may not work for some small business but I believe they have a different department that caters to other price points. I tried to look for other service providers but our system is so ingrained with ADP that we couldn't just transfer to a different service provider without much disruption. The insurance providers are also limited to a few and if you have a bad year like we had where we had lots of our employees maximizing their insurance, you will get such a high increase and there is not much option. Their background check is also not intuitive, unlike their other services but it should not be a game stopper because you can always get better background check from other service providers. Avis collecté par et hébergé sur G2.com.
J'aime la facilité d'utilisation d'ADP TotalSource. C'est un excellent système qui fournit le soutien dont j'ai besoin pour gérer mon entreprise. La meilleure partie est l'accès à des personnes qui peuvent m'aider quand j'en ai besoin. Avis collecté par et hébergé sur G2.com.
J'aime ADP TotalSource parce qu'il propose de nombreux systèmes différents. Cependant, il peut être difficile de trouver le système dont j'ai besoin. Je ne devrais pas avoir à savoir quel système j'utilise ; ADP devrait pouvoir m'y diriger en utilisant mon code d'entreprise. Avis collecté par et hébergé sur G2.com.
Generally easy to navigate. Support portal is very helpful (when the problems are replied to in a timely manner, not always the case). Avis collecté par et hébergé sur G2.com.
Payroll processing can be clunky. For example, some reports are within the payroll processing area and for some you have to go to reports. For others, such as pay stubs, you have to go to a third place - to iReports. Avis collecté par et hébergé sur G2.com.
Les avantages et la structure fonctionnent vraiment bien pour notre entreprise et nos employés, nous permettant de retenir et d'attirer de nouveaux employés. Les coûts sont très compétitifs et offrent une grande valeur à nous et à nos employés. Avis collecté par et hébergé sur G2.com.
Je ne peux vraiment pas dire que je n'aime rien. Si je devais choisir une chose, je suggérerais que le portail de service client soit plus réactif aux problèmes, cependant il est facile de sortir du portail et d'obtenir une réponse plus rapide. Avis collecté par et hébergé sur G2.com.
J'aime que nous puissions obtenir une excellente assurance santé abordable pour nos employés en tant que petite entreprise. Le service client est excellent et vous avez toujours une personne dédiée qui connaît votre compte et vos besoins. La paie est également facile à utiliser et si vous utilisez ADP pour votre 401k, tout est regroupé sous un même toit. Avis collecté par et hébergé sur G2.com.
Les rapports peuvent être difficiles à trouver exactement ce que vous cherchez, mais une fois que vous les trouvez, vous pouvez les enregistrer dans vos favoris. Je préfère également plus de communication par vidéo ou téléphone lorsqu'il y a des problèmes, plutôt que de passer par le service de messagerie. Cela concernerait des choses en dehors du Partenaire Commercial RH. Avis collecté par et hébergé sur G2.com.
