What's the top contact center software?

I want to find the best contact center software possible. Looking at G2's category page, it looks like the best software are:

1. Salesforce Service Cloud

Salesforce Service Cloud is a comprehensive customer service platform that offers a 360-degree view of customers. It provides tools for case management, knowledge base, and omnichannel support, enabling businesses to deliver personalized and efficient service

2. Nextiva

Nextiva offers a unified communication platform that combines VoIP services with contact center solutions. It is designed to enhance customer interactions through reliable and high-quality voice communications.

3. Talkdesk

Talkdesk is a cloud-based contact center solution known for its advanced AI capabilities and flexibility. It enables businesses to provide personalized customer experiences and offers a range of integrations with other business tools.​

4. Aircall

Aircall is a cloud-based phone system designed for modern businesses. It simplifies the integration and management of calls with productivity tools and CRM systems, enhancing team collaboration and customer interactions.

5. Amazon Connect

Amazon Connect is a scalable contact center service that offers seamless integration with Amazon's suite of AWS services. It provides a flexible and cost-effective solution for businesses looking to enhance their customer service operations.

I don't want to make this decision too quickly. What do you think? Do you agree that these are the best contact center software on the market? What others would you recommend?

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C'est une bonne ressource en dehors de la page de catégorie. Beaucoup d'expérience de première main : https://learn.g2.com/best-contact-center-software

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