I am able to see what the customer is viewing on the website so I can help them more easily.

I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers. *Customizing the pop-up is an awesome feature as well.

Aprecio la facilidad de manejar múltiples chats a la vez y unirme/dejar chats que mis colegas también están usando. ¡El servicio en sí es genial! Muy fácil de usar.