It was very easy to get started and adding to our website was a simply copy/paste of code. Was also an affordable price and Infusionsoft integration allowing chat records to be funneled to our CRM.

I enjoy being able to assist the customers while continuing to work on other work. It's nice that customers can send messages that we can respond to during business hours. I like that I do not actually have to speak to the customers on the phone. Chat reduces the amount of calls that we take. It's nice to be able to see how many active visitors are on the chat at any given time.

Realmente disfruto de los chats personales rápidos y personalizados. Han creado una manera fácil de ponerse en contacto con clientes leales y recibir comentarios sobre nuestro servicio al cliente. Una de las mejores cosas que ofrece este sistema es que el cliente puede imprimir, enviar por correo electrónico o descargar la transcripción después de que la conversación haya terminado. Nos gusta mucho la capacidad de ver transcripciones pasadas y de ver los informes sobre cuántos chats ha tenido cada usuario, etc.