Me gusta que sepamos la ubicación desde la que están chateando, ya que atendemos a clientes en los 50 estados. Nos ayuda a encontrar sus pedidos, etc.

You can have a "quick" statement file to answer commonly asked questions to the customer without having to retype the message over and over. Can quickly help a customer instead of taking several min. on a phone call with them. Like that you can see the name and email of the customer chatting.

I like the ability to live chat with clients and the ability to send links and documents as needed.