I have been using Enchant for 2 years now; it was recommended to me by a friend in the same industry (eCommerce). Many other email solutions are needlessly expensive with tiers designed to wring you dry, and have unnecessary bells and whistles. I wanted a simple multi-user solution for my CS team that DID NOT involve a complex ticketing system like Zendesk and had a suite of essential team features. A customer emails you, and you email them back like a normal person—all while in an efficient and organized interface. Vinay has also been amazing throughout this time, constantly taking feedback and dishing out assistance wherever needed. 100% recommended.

Enchant es una plataforma de servicio al cliente muy fácil de usar que no abruma con funciones no utilizadas. Es muy sencilla y cumple con su propósito.

I like the simplicity of the platform and the organization of its features.