Our team has used Enchant for the last seven years and has yet to find a better customer service tool for general inboxes. It has allowed us to filter service and sales inquiries, across multiple branches, into designated inboxes that we have assigned staff members to. The ticketing system is efficient and customizable which has benefited our ever-changing industry.

Enchant is a helpful system that allows you to assign tickets to different personnel. You can further optimize this by adding rules which help ensure that each ticket goes to the right place and is assigned to the right person. Tasks can be "sold" back and forth to different personnel based on the needs of the ticket.

Simple and uncluttered. I appreciate the snooze feature; this function surpasses other ticketing systems.