27 Zoom Contact Center Reseñas
Sentimiento General de la Reseña para Zoom Contact Center
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It's easy to navigate, quick to go online and choose the correct qeues. The main screen analytics are easy to understand and provide an easy visual. Reseña recopilada por y alojada en G2.com.
Text lines sometimes double text, I'm not sure if it's only agent facing, or if double texts are actually sent to customer, but it would be great to clear up. Reseña recopilada por y alojada en G2.com.
Easy to use and navigate. I like how simply it is to find other people adn transfer calls. Also being able to go back and refernce old calls is awesome Reseña recopilada por y alojada en G2.com.
In the text chat function, the picture come in pretty small. It would be nice to be able to expand them so you can see them better. Reseña recopilada por y alojada en G2.com.
Simple, easy-to-understand, and intuitive UI. Reseña recopilada por y alojada en G2.com.
Cannot expand/zoom on photos sent on our dedicated support text line (personal text lines are ok). Reseña recopilada por y alojada en G2.com.
Being able to listen to calls via recording. Reseña recopilada por y alojada en G2.com.
The metrics could use a little help the first time you see them, mainly the engagements page. Reseña recopilada por y alojada en G2.com.
It was pretty easy to use. It gives us the ability to do some in-depth analysis on calls coming in. Reseña recopilada por y alojada en G2.com.
There are a few minor things but overall was a good experience. Our team here has already communicated those to zoom and their team has been helpful. Reseña recopilada por y alojada en G2.com.
I like the quality of the user interface. We have employees that aren't great with tech but they use zoom phone meetings and sms easily. The product is also very reliable. Reseña recopilada por y alojada en G2.com.
Right now the new contact center has some bugs but zoom is improving the new feature extremely fast. I think it will be where we need it to be soon. They also have some great support staff. Reseña recopilada por y alojada en G2.com.
