Pros y Contras de Zendesk Sunshine

Smooch.io is a very easy to use and powerful communication automation tool, it has many CRM Integrations with Zendesk, Help Scout, Freshdesk and other CRMs as well as the Communication tools such as WhatsApp Business API (Sandbox Environment), WeChat, Telegram, Facebook Messenger. So wherever our customers are but we can serve them with a bot. We can trigger the actions accordingly! Reseña recopilada por y alojada en G2.com.

Pricing is little to much for Small businesses! The pricing structure has a flaw, They charge per conversation basis. If a customer already initiated a chat through a support channel, let's say through Facebook Messenger, when the same person contacts us again with another channel let's say Telegram then both of the conversation will be treated as seperate and charged as two conversations and there's no way to map those to a particular customer that makes us sad when we offer more support channels. Reseña recopilada por y alojada en G2.com.

Zendesk Sunshine is built around layering information between their applications. The application is intuitive from a user perspective; it does not take too long in order to learn how to navigate it. It is connected with AWS thus enabling a range of data analysis. The messaging system creates a seamless way to interact with customers. Reseña recopilada por y alojada en G2.com.

The ZenDesk Sunshine, while usable, is not anything special from the CRM world. The ticketing system is the most challenging function of ZenDesk Sunshine - tracking a closed ticket is difficult. Reseña recopilada por y alojada en G2.com.

What I like the most about the platform is that it allows you to link or integrate some platforms in 1 and have the same system and all of them in the same, its integration is very easy and fast which makes its implementation very fast and does not have setbacks. Reseña recopilada por y alojada en G2.com.

What I dislike most about the platform is that its integrations or the platforms with which it can be integrated are few and many of them are not popular or very used which causes that although the platform is good, the fact of not being able to integrate with many others it does not take advantage of the potential it has. Reseña recopilada por y alojada en G2.com.

Zendesk really pays a lot of attention to the user experience, and they mostly deliver on being a one stop shop Reseña recopilada por y alojada en G2.com.

The price - you can get most of these features elsewhere for free or cheaper, you just have to be comfortable doing some of the legwork yourself. Reseña recopilada por y alojada en G2.com.

firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer. Reseña recopilada por y alojada en G2.com.

Nothing bad or any error I personally found as of now while using this application. This is very helpful for customers and very responsive to any questions. Reseña recopilada por y alojada en G2.com.

I like some of the functionality and how quickly you can jump in if you are familiar with similar platforms. Like every other software for this purpose it gets the job done. Which is important. Reseña recopilada por y alojada en G2.com.

It just doesnt stand out like it should Reseña recopilada por y alojada en G2.com.

Zendesk, although challenging to train on, makes life so much easier Reseña recopilada por y alojada en G2.com.

It can be glitchy sometimes and tickets don't go to the prior sender Reseña recopilada por y alojada en G2.com.

We use Smooch in our iOS app and it’s an amazing way to get feedback and provide support to our customers! Reseña recopilada por y alojada en G2.com.

Nothing, it’s an amazing product and it’s free. Reseña recopilada por y alojada en G2.com.

Me encanta que Zendesk Sunshine haga que mi contacto con los clientes sea fácil y sin problemas. Los clientes también están satisfechos con A) lo rápido que somos al comunicarnos y B) lo eficientes que somos al comunicarnos. Reseña recopilada por y alojada en G2.com.

Honestamente, no me desagrada ninguna de las características de Zendesk Sunshine. De hecho, me gustaría agradecer a los desarrolladores por crear una herramienta tan increíble. ¡Guau! Creo que esta herramienta es el futuro y debería ser utilizada por todas las empresas. Reseña recopilada por y alojada en G2.com.

it gave messages directly on slack instead of us logging into a different tool Reseña recopilada por y alojada en G2.com.

creates a new thread for every chat, after a point it gets difficult to manage these threads since the conversations are not getting closed Reseña recopilada por y alojada en G2.com.