Reseñas y detalles del producto de WorkforceHub

I like the fact that our information is in the cloud and not prone to failure locally. Reseña recopilada por y alojada en G2.com.

I dislike the fact that although we probably had fingerprint failures on our old system with Icontime, that in many cases, because there's not an option to bypass the fingerprints without removing altogether with these timeclocks, that pushes me toward other alternatives that I get some pushback on from our management but yet if we don't spend to upgrade, we have to live with what we have, which is fine as long as I can work with the users to ensure their time is being logged in some way, just not always effectively through the fingerprint process. Reseña recopilada por y alojada en G2.com.

I like the product itself and that it can be modified to accomplish what the individual company needs it to do.

Pricing is great, although a bit deceptive for a small company. It was described as a per-person charge, but we were never notified of minimums before agreeing to use the service. However, the cost is low enough that we're able to justify continued usage. Reseña recopilada por y alojada en G2.com.

Customer Service. There is always a huge delay in response time. For example, on 1/28/2025, I opened a service request online through WorkforceHub's Internet form and followed through by sending an email to a manager on the same day. Other than an automated confirmation received on the same day assuring me that my request had been received, I have not heard from anyone regarding the problem we have encountered with the software's programming. Predicted response time in the automated response was 3 to 10 business days. We are at 8 days and counting with no personal response.

A second customer service issue I've encountered is that the service staff do not read through the full issue or call for clarification. This often leaves complaints unresolved or only partially resolved. Reseña recopilada por y alojada en G2.com.

I have now been through two implementations with Workforce Hub and in both instances, they were very easy to work with and helped make the process as smooth and simple as possible. Reseña recopilada por y alojada en G2.com.

The only issue I had was not really an issue, just a little confusing.

I was communicating with several people all at the same time and until I completely understood the process it was a little confusing trying to figure out who did what and who I needed to direct some of my questions. Reseña recopilada por y alojada en G2.com.

We have a number of employees who work different schedules and often at various locations. Through Workforce Hub we are able to keep track of the hours worked and communicate with our whole team efficiently. The staff has been incredible with onboarding and helping us get the most out of the application. Reseña recopilada por y alojada en G2.com.

WorkforceHub takes a few weeks to get fully set up, but generally this is positive because the staff help train you and explain the features available Reseña recopilada por y alojada en G2.com.

I am the payroll admin for my company. This is my first time using WorkforceHub for timekeeping. I have been using the software for 2 years now and have not had any issues using this software. Reseña recopilada por y alojada en G2.com.

Realmente no hay nada que no me guste de WorkforceHub. Todo parece ser fácil de usar desde mi perspectiva. Reseña recopilada por y alojada en G2.com.

Hemos estado utilizando Workforce Hub durante aproximadamente un año y estamos extremadamente satisfechos con las opciones disponibles y la facilidad de uso. Una gran parte de nuestros empleados no son muy expertos en tecnología, pero aún así pueden entender fácilmente cómo usar los diversos métodos de registro de entrada y navegar por el portal de empleados para tareas relacionadas con recursos humanos. Fue muy sencillo configurar nuestros dos relojes de tiempo para cada ubicación y el soporte al cliente fue muy útil durante la configuración inicial. Podemos exportar fácilmente nuestros registros de tiempo en el formato apropiado para importarlos en nuestro software de nómina. Para cualquier revisión de registros de tiempo, podemos navegar fácilmente y hacer los cambios menores necesarios.

Algunos empleados pueden hacer uso de las funciones adicionales como los registros de tiempo por teléfono y la revisión de tarjetas de tiempo.

Originalmente estábamos buscando un paquete de software simplificado pero poderoso que tuviera lo necesario para cumplir con varios estándares de recursos humanos y reglas de control de tiempo. Esta es la mejor opción si su empresa maneja sus propias soluciones de nómina. Fue simple integrar todas las funciones en nuestra operación actual, incluyendo el potencial para manejar nuevos solicitantes a través del módulo de pila de solicitantes.

Estaremos utilizando Workforce Hub en el futuro previsible porque cumple con todos los requisitos que buscamos sin pagar de más por funciones que no usamos. Reseña recopilada por y alojada en G2.com.

Algunas de las opciones pueden estar incrustadas en áreas difíciles de encontrar.

Gestionar contraseñas para ciertos usuarios o establecer controles de nivel "admin" puede ser confuso.

Los ID de entrada se manejan detrás de escena, por lo que podría haber una mejor visibilidad.

Configurar o gestionar un reloj de tiempo requiere una llamada al servicio de atención al cliente. Reseña recopilada por y alojada en G2.com.

I really like the idea that they give you the 30 day demo to try out, and once you commit, they are with you every step of the way. They trouble shoot all different scenarios with you, and its just a great experience. Reseña recopilada por y alojada en G2.com.

Nothing it is great, all features are easy to use. Reseña recopilada por y alojada en G2.com.

The overall aspect and idea of it is amazing. However, my on boarding process was a little rocky granted I did a few meetings, but after I decided to sign, I had to reach out for logins. I didn't know what to do. Reseña recopilada por y alojada en G2.com.

I dislike The like an effort to make sure that I was on boarded completely again. I didn't miss a few zoom meetings, but typically after you decide to sign with someone instantly on boarding information login credentials are mailed out. Reseña recopilada por y alojada en G2.com.

Trabajar con el personal de WorkforceHub fue una experiencia agradable y fueron de apoyo. Realmente nos gusta parte de la flexibilidad que WorkforceHub ofrece para una migración bastante fácil del sistema antiguo a su nuevo WorkforceHub. Reseña recopilada por y alojada en G2.com.

Desde un punto de vista programático, en cuanto a personalizaciones, hubo algunos factores limitantes para integrarse en nuestra red local. En general, encontramos formas creativas de sortear esos límites. Reseña recopilada por y alojada en G2.com.

WorkfoceHub solved the problem we had in monitoring and tracking our business time and attendance needs. The price point for the service is on point and the easy of use of the tool is great. I greatly appreciate the partnership of their team assisting our company as we adapted this tool in our organization. Reseña recopilada por y alojada en G2.com.

At this time there is truly nothing that we dislike about WorkforceHub. Reseña recopilada por y alojada en G2.com.