It helps organize our office with the amount of clients that come through our door Reseña recopilada por y alojada en G2.com.
Sometimes when people put their name in via text it takes a long time to show up in the que. So someone may come in first and check in via text and then someone after them will come in and check in via the kiosk and the kiosk client will appear first. Reseña recopilada por y alojada en G2.com.
62 de 63 Reseñas totales para WaitWell
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WaitWell is a great system for our customer and has all the extra perks we have been looking for. It has been a very easy implementation for our team members and our customers. The customer support with Dave Campbell is a great asset making the ease of use seamless. The intergration with our offices was very quick, easy and has made our processes more efficient as we use this system on daily making the frequency of use efficient and effective. Reseña recopilada por y alojada en G2.com.
I have to honestly say we havent encountoured any downside or anything that we dislike. If we ever have any questions about the system Dave Campbell is always there for questions or a quick call for assistance. Can't get any better than that. Awesome services all around.i only Reseña recopilada por y alojada en G2.com.
What I find helpful about WaitWell is the ability to let our customers choose their own modality seamlessly, whether it is online or in person, drop-in or an appointment. It is fairly easy to manage and when I have come accross roadblocks in functionality, the WaitWell team has been good to install new features. We use it every day for our in person and drop in advising.
We got it up and running in a couple of weeks with only a few bumps in understanding. Reseña recopilada por y alojada en G2.com.
There could be some more accessible information on how to compete integrations. I am not very experienced with this sort of thing so it can be tricky to be the middle person for WaitWell and IT.
Standardized training videos would help else this early training for the team. Reseña recopilada por y alojada en G2.com.
I love the fact that our students can manage their own bookings, which eliminates the need for a lot of back and forth emails. Students seem to be learning it quickly too, which is great! Reseña recopilada por y alojada en G2.com.
My only wish is that we could have custom settings for each Additional Service so that if one in particular was selected, it would be mandatory to add an attachment to complete the booking form.
This is very specific to our business unit, though, as we have WaitWell set up in a very specific way, where Additional Services are the specific types of appointments. Only one type (Resume and Cover Letter Reviews) requires attachments. Many students book their meetings before attaching anything, prompting us to chase them down to get what we need beforehand. Reseña recopilada por y alojada en G2.com.
The reporting features of WaitWell are very informational.
We like the aspect of syncing 2 way calendars on WaitWell.
It is very easy and UI friendly.
Quick to setup and onboard teams and train them.
The account executives and support team were really helpful for onboarding. Reseña recopilada por y alojada en G2.com.
Pretty much nothing
Everything is awesome and best part, they take in customer request and often change their product accordingly. Reseña recopilada por y alojada en G2.com.
We use waitwell to manage the line for our food pantry. Our Neighbors are starting to understand the line more are able to sign up from home Reseña recopilada por y alojada en G2.com.
I wish there was a way to remove the number in line for people in line. They get very angry when their number isn't going up and they constantly ask us what number in line they are and we do not have access to those numbers. Reseña recopilada por y alojada en G2.com.
WaitWell is a few steps up than the previous application. It is easy to use and navigate throughout the application, and dispite few questions submitted to support, I was able to figure out the most of it. The implementation process was a brezz, and it was done in a month from configuration, training, to go live date. Customer service and support is the best. I can get answers in few minutes no matter what the question or the issue is. I use it in my organization everyday to support its needs. The text message feature and the preconfigured communications tha tgoes with it is awesome. The application have a lot of features that satisfied our needs. Reseña recopilada por y alojada en G2.com.
The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is hectic when you have a lot of queues. Another issue is when you have an event that takes few hours of the day, you have to disable and enable one queue at a time. I would like to see an option where you can veiw all queues in one window and select which queue to disable and for how long. Reseña recopilada por y alojada en G2.com.
The WaitWell system is very easy to use and allows our team to be able to service our customers quickly and efficiiently. The customer support is ourstanding, any questions or assistance is resolved in miminal time frame. Our customer service rep, Dave Campbell, is the best. He response immediately, discussing best solutions for our business, and assist and guides us on how to use the system at the maximum benefit to our team and customers. Best part, it only took a few days to setup with a training class and training resources to access in the system are detailed but concise and very easy to follow. Reseña recopilada por y alojada en G2.com.
Using the system for 6 months and have not had any major issues or compliants. Any obstacles we had, have been resolved within mintues to reaching out to our customer service rep. Reseña recopilada por y alojada en G2.com.
WaitWell es una empresa de software extremadamente receptiva y servicial que es crucial para implementar instalaciones complejas de gestión de filas. Trabajaron bien con las particularidades del cliente gubernamental y proporcionaron soporte de primera línea, casi las 24 horas del día. No solo fueron flexibles con el cronograma, sino que también brindaron toda la ayuda que necesitábamos para personalizar y poner en marcha el software. Más allá del soporte, ¡el software es todo lo que necesitábamos también! Lo suficientemente inteligente como para ofrecer automatizaciones y cálculos valiosos, pero lo suficientemente simple como para comenzar a funcionar sin problemas. Recomendado para varios clientes. Reseña recopilada por y alojada en G2.com.
Nada realmente que desagradar, la única recomendación es mejorar la cola para poder manipular la prioridad manualmente. Nos encanta la opción de 'priorizar', pero queremos poder mover a los clientes a lugares específicos en la fila en ciertos momentos. Reseña recopilada por y alojada en G2.com.
WaitWell es muy fácil de usar para todos aquellos que utilizan el sistema. Ya sea un huésped registrándose en el quiosco, un huésped uniéndose a la fila de forma remota a través de la web, o el personal atendiendo al huésped navegando por la vista de administración, WaitWell permite un servicio eficiente y organizado. Tener una aplicación para el personal ha permitido a los gerentes que están trabajando en el piso, tener la capacidad de observar y monitorear nuestra ubicación u otras ubicaciones fácilmente. Si un gerente o administrador está fuera de la oficina y necesita cerrar una cola o ubicación, la aplicación para el personal nos permite hacerlo fácilmente desde nuestro teléfono celular dondequiera que estemos. Tener un software que está mejorando y creciendo constantemente como WaitWell, proporciona tranquilidad a los administradores y al liderazgo senior; ya que estamos evolucionando constantemente para satisfacer las necesidades de nuestros huéspedes a medida que la universidad crece, ¡tener un software que está específicamente diseñado y personalizado para satisfacer nuestras necesidades es increíble! Reseña recopilada por y alojada en G2.com.
Siendo un software más nuevo, a veces hemos encontrado pequeños fallos de software, como que las señales de audio no funcionen. El personal de WaitWell, tanto los Gerentes de Cuentas de Clientes como el Equipo de Desarrollo de Software, son muy receptivos y generalmente solucionan cualquier problema en 1-2 días hábiles. Reseña recopilada por y alojada en G2.com.
I like how easy it is to use and create your own reports. We can easily adjust it to our needs. Their representatives are very friendly, helpful and knowledgeable. They are quick to respond and consciencious of your time. It was very easy to set up and most of our students have easily transitioned to the new application. Reseña recopilada por y alojada en G2.com.
The default voice. It is very computer generated. Reseña recopilada por y alojada en G2.com.
