Alternativas de Vault Platform Mejor Valoradas
The Resolution Hub is straightforward to manage, run, and administer. I also like it from the employee side - it's super straightforward and doesn't require any training. Just share the links, download the apps, and you're off. Reseña recopilada por y alojada en G2.com.
I wish there were some more automatic routings. For example, if it's a certain kind of issue, like harassment, it would be great if it went to a specific person. Right now, any given case topic can still be routed to any case manager. Reseña recopilada por y alojada en G2.com.
21 de 22 Reseñas totales para Vault Platform
Sentimiento General de la Reseña para Vault Platform
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• La experiencia de usuario es simple y directa
• Los casos pueden ser reportados de forma anónima
• La aplicación móvil permite al usuario reportar en un dispositivo seguro y familiar
• Vault Platform empodera a nuestros empleados Reseña recopilada por y alojada en G2.com.
• Si acaso, me gustaría que Vault se integrara con otros sistemas. Aparte de eso, realiza la función que necesitábamos. Reseña recopilada por y alojada en G2.com.
The selections for how you want to submit. Vault is very clear on what your selections mean and what level of anonymity you will have. Reseña recopilada por y alojada en G2.com.
I was shocked that there was not a desktop interface (NOTE: I learned this was an implementation choice on the part of my company and Vault has an offering here we do not use; updated review from 1.5 to 3 stars). Given the nature of the tool, you are expected to supply evidence and long-form responses. In most cases these will have been recorded or stored on a computer. Pushing people to enter on a mobile form causes rework and a bad experience where you can not do submission in a way that is intuitive and easy. Reseña recopilada por y alojada en G2.com.
I find the dashboard is easy to navigate and user friendly Reseña recopilada por y alojada en G2.com.
I find having to go to the Vault website to login to the resolution hub rather than having an application a little clunky. (There is a phone app but I don't have a work mobile.) Reseña recopilada por y alojada en G2.com.
The platform is user-friendly. It's easy to navigate, from submitting the report, or being the one to review and investigate a report. I also love that customer service is friendly and quickly responsive. Reseña recopilada por y alojada en G2.com.
The questions aren't customizable at this point, but I appreciate that this is something the Vault team is looking into for the future. Reseña recopilada por y alojada en G2.com.
Simple to use and has a clean interface. Vault can encrypt and decrypt data. It protects sensitive data.
We use our investigation report to attach to Vault to ensure all details are saved into the platform. Reseña recopilada por y alojada en G2.com.
I would consider a follow-up email from the date you have a complaint assigned to you ( with a period pre-established). Another suggestion would be to determine the kind of report you are receiving. Reseña recopilada por y alojada en G2.com.
Producto fácil de usar que es sencillo para mi negocio y puede agregar la información y el seguimiento que necesitamos para gestionar. Reseña recopilada por y alojada en G2.com.
El producto a veces puede incluir pasos que los usuarios regulares no entienden. Reseña recopilada por y alojada en G2.com.
I like that it can be anonymous. people can write to use without being exposing who they are Reseña recopilada por y alojada en G2.com.
The messaging can take longer than expected to reach the other person as there is no notification on their end. Reseña recopilada por y alojada en G2.com.
It is easy to use and take you through simple steps to capture the information required. Reseña recopilada por y alojada en G2.com.
The only thing that I consider a limitation is the fact that documents have to exported out of the platform for review. This could raise confidentiality issues. Reseña recopilada por y alojada en G2.com.
Using Vault is very straightforward. I was able to create an account with ease and had my account approved within seconds. The user face and UI is easy to navigate and I can clearly navigate to sections of the platform that I need to get to. Reseña recopilada por y alojada en G2.com.
Currently, no dislikes for me. The platform as mentioned to me has no downsides. Reseña recopilada por y alojada en G2.com.
I like that the app is very user friendly and people can open a report easily, and from anywhere. Reseña recopilada por y alojada en G2.com.
That there is no way to have metrics that can help us look at statistics and that we can use to generate insights. Reseña recopilada por y alojada en G2.com.
