Pros y Contras de UltraTax CS

... Hay cosas buenas, pero el servicio al cliente es tan deficiente que eclipsa todo lo bueno. Puede que no tengan suficiente personal. Crecieron demasiado rápido, tal vez. Llenar sus bolsillos se volvió demasiado importante. Reseña recopilada por y alojada en G2.com.

Atención al cliente. Más de 2 horas al teléfono para llegar a un agente que no sabe y te transfiere la llamada a "nadie" - esto me ha pasado al menos 5 veces en los últimos 30 días. Hmm. Reseña recopilada por y alojada en G2.com.

Es un software de impuestos muy completo que se integra con el gestor de activos fijos y Onvio. Reseña recopilada por y alojada en G2.com.

No me gusta que sea lento. Otro software es más rápido. Con respecto a la entrada. Reseña recopilada por y alojada en G2.com.

Not having the software is what I liked best Reseña recopilada por y alojada en G2.com.

What do I dislike..... EVERYTHING...Support is awful knows absolutely nothing. We are an inhouse tax department and only have to file 1 return for federal and a bunch of states. Let's just say it would have been quicker to do it by hand and using excel. We have to make alot of adjustments for our state returns because we are a partnership and HEAVEN HELP YOU if you have to make adjustments. Buying this software was the biggest mistake. I am basically having to over ride most of the tax return in the form screen. I also, have to reallocate most of the special allocations even though I have the box checked to keep them the same as the federal. Also, waiting forever for anything to download and/or print is insane. I spend so much wasted time waiting on returns to print so I can check them since using the form view does not give you all the statements, etc. Also, paying for useless support.... Reseña recopilada por y alojada en G2.com.

Lo que más me gusta es lo fácil que es usar Ultra Tax CS, es muy amigable para el usuario y fácil de navegar. Disfruto poder categorizar la información y hacer clic en diferentes pestañas para ingresar información. Reseña recopilada por y alojada en G2.com.

Lo que no me gusta de Ultra Tax CS. Actualmente no hay nada que no me guste. Está funcionando bien. No hay quejas. Reseña recopilada por y alojada en G2.com.

The program housed on an in house server is a great product. Our firm has used Ultratax for over 20 years. Reseña recopilada por y alojada en G2.com.

We switched to the virtual office product at our sales persons recommendation. This was the worst mistake we have ever done. At first it was great, but Thomson Reuters has not taken care of their customers with numerous outages and slow performance. We have missed deadlines and had to send staff home because the Thompson Reuters servers keep going down or have issues. It is time to look for a more reliable vendor. Tax season is 13 weeks of high intensity work. When you have an arrogant vendor that doesn't care about its' customers it is time to move on. Reseña recopilada por y alojada en G2.com.

Nada. Toda la experiencia ha sido lamentable. Reseña recopilada por y alojada en G2.com.

Tarifas ocultas. Prácticas de ventas engañosas. Soporte inaccesible/no disponible por el cual se te cobra si tienes el tiempo y la paciencia para esperar más de una hora. Características básicas no presentes. Plataforma tecnológica inestable: se bloquea múltiples veces durante mi breve intento de uso. Política de reembolso irrazonable. Reseña recopilada por y alojada en G2.com.

I love how quick it is to file returns on these programs. I work in a small accounting firm and during tax season Ultra Tax is our go-to program to file tax returns. I learned very quickly and have been able to train my assistant up front on using this program as well. Reseña recopilada por y alojada en G2.com.

nothing inconvenient to me regarding this program. There are sometimes issues with it freezing but other than that, no issues. Reseña recopilada por y alojada en G2.com.

The platform is generally a good one and efficient to navigate. Reseña recopilada por y alojada en G2.com.

Unfortunately, over the past year or two Customer Service has gone downhill in courtesy and, worse, in knowledge and technical skill. The wait time this year during slow season is over an hour (and counting) and will probably be worse during busy season. Being in the service industry we are used to a certain level of goodwill during business related conversations, as well as competence and knowledge, and a wait time that does not waste a greater part of a day. We hope Ultra Tax takes the hint and makes an effort to bring back the excellent level of service they had in the past. Reseña recopilada por y alojada en G2.com.

Facilidad de uso. El programa es muy intuitivo y encontrar ayuda es conveniente. Reseña recopilada por y alojada en G2.com.

A veces puede ser lento al procesar datos. Reseña recopilada por y alojada en G2.com.