Reseñas y detalles del producto de Typewise

Simply - the results check out. My organization set an ambitious efficiency target to achieve with communication assistant and selected Typewise to deliver the tool

- AI model trained on data we've shared works considerably better (higher accuracy) when compared to another supplier where similar data was used to train the AI model - it does what it's supposed to do;

- they're solution oriented and ready to work on customizations,

- support and communication with Typewise partners is of highest standard,

- end users really enjoy working with Typewise - we would never achieve the efficiency goal if it wasn't for the users to genuinly like it and take advantage of it's funcionalities, Reseña recopilada por y alojada en G2.com.

Not much really - the challenging part, as part of my organization's due diligence concerning AI adoption, was to gather some in-depth information about data processing - would be great if such details were more accessible and shared proactively and up front. Having said that - in the end, we still managed to gather all the necessary information and implement the desired functionalities. Reseña recopilada por y alojada en G2.com.

I think some of the predictions and ability for snippets are helpful. Reseña recopilada por y alojada en G2.com.

Reporting is okay, but lacking. We are trying to push our call center team to utilize it more but the reporting makes it a little difficult to pinpoint issues. If we can get more ability to modify dates better, and then drill down further on individual users vs. just the team I think that would help alot and make sure we are getting everything out of Typewise that we can. Reseña recopilada por y alojada en G2.com.

Consistency amongst the users with Snippets, time-saving efficiency gains, and customer support is amazing, and it was a smooth integration. Reseña recopilada por y alojada en G2.com.

Sometimes the Snippets don't always work or the predictions don't allow you to accept them. Reseña recopilada por y alojada en G2.com.

The upsides of using Typewise are that the system suggests and anticipates sentences/words that we often use in our interaction records and emails to business partners , this helps us to be faster and spend less time completing our written communications.

The ability to create customizable Snippets is very important and facilitates our work in writing often repetitive emails. It helps a lot in writing in foreign languages, in correcting words with particular accents and diaeresis. It helps to correct typing errors. Reseña recopilada por y alojada en G2.com.

Sometimes it suggests a long sentence and if the agent only needs half of it, they have to insert it completely and then delete up to the desired point. Reseña recopilada por y alojada en G2.com.

Snippets are great. Typewise team I've been working with has been great Reseña recopilada por y alojada en G2.com.

Wish it could learn more of our data. Also be able to use outside CRM. Reseña recopilada por y alojada en G2.com.

It is a browser plug in so it does not require any IT integration Reseña recopilada por y alojada en G2.com.

Translation should be improved a little bit Reseña recopilada por y alojada en G2.com.

Apoya a nuestro empleado en sus actividades diarias de escritura. El ahorro de tiempo es medible y el impacto en nuestro tiempo de comercialización es significativo. Esto por sí solo habla del producto. Reseña recopilada por y alojada en G2.com.

Es una extensión del navegador, que por un lado es perfecta para la mayoría de los casos de uso y también mi forma personal preferida. Pero tiene la desventaja de que no se puede usar en aplicaciones nativas o locales. Mirando hacia el futuro, no creo que esto sea un problema, pero creo que actualmente mucha gente todavía usa aplicaciones locales o nativas. Reseña recopilada por y alojada en G2.com.

Hace la vida de nuestros agentes en el servicio de ayuda mucho más fácil. Tenemos una gran mejora en la velocidad de escritura y también menos errores de escritura. También es posible guiar a los agentes para que adopten un tipo de estilo de escritura. Nuestros agentes lo utilizan a diario y ya no les gustaría trabajar sin él. Es fácil y rápido de implementar en Zendesk y el soporte al cliente de Typewise siempre está disponible si algo no funciona como debería. Reseña recopilada por y alojada en G2.com.

no hay nada que no guste de este producto. Reseña recopilada por y alojada en G2.com.

Muy fácil de integrar.

Instrucciones breves para los usuarios.

SPOC para el Éxito del Cliente

Buena gramática y corrección ortográfica.

Módulos de predicción y texto útiles (fragmento) incluso personalizados. Reseña recopilada por y alojada en G2.com.

Funciona muy bien en los sistemas previstos. Otros sistemas deben ser reconfigurados en cada caso. Reseña recopilada por y alojada en G2.com.

The collaboration is fast, simple, uncomplicated and is always proactively initiated by them. Suggestions for improvement are always listened to and implemented quickly. In addition, the product can keep pace with the market and is constantly being developed further. Reseña recopilada por y alojada en G2.com.

Basically nothing. The user experience of the tool is not perfect in every case, but that's complaining on a high level. Reseña recopilada por y alojada en G2.com.