Reseñas y detalles del producto de Talisma Chat & Cobrowse

Talisma helps you to set up screen sharing and co-browsing on the go for your clients without them having to download any external apps. It works pretty much like AnyDesk, but it has more features which are better for a professional environment. Its easy for the clients to navigate and doesn't require a lot of explaining.

1) The latency is better than other competitors, like Anydesk.

2) Features like tab sharing and sound sharing.

3) Works fine even on average internet connections.

4) It's very easy to integrate into our work desktops because there is an option to hide specific applications/ data while sharing your screen.

5) I have used it four-five times till now, and the experience has been great. Reseña recopilada por y alojada en G2.com.

It's a great service but the problem is the constant downtimes. Even at the time of writing this, the website isn't working. And there is no way for us to contact support and get a reply fast because of it. What good are all the features if we cannot rely on it to use it in our meetings? Reseña recopilada por y alojada en G2.com.

I love how the tool makes it easier to communicate with customers in realtime. I can access chat history without any hassle and also use canned responses significantly. Cobrowse also is an impressive tool that provides hands on assistance, helping us guide customers or clients through complex processes without any difficulties and with great precision. Reseña recopilada por y alojada en G2.com.

Sometimes the system feels a bit slow, while handling multiple chats. Also, some features are a bit tricky to use without additional support. Reseña recopilada por y alojada en G2.com.

Talisma Chat & Cobrowse es útil en el proceso de resolver las preguntas y preocupaciones intrincadas que tienen los clientes. Puedo identificar fácilmente los problemas y guiar al cliente a través del proceso de compra con la ayuda del chat en vivo y la posibilidad de monitorear sus acciones. Reseña recopilada por y alojada en G2.com.

Tiene un inconveniente bastante grande en mi opinión, ya que no puedo controlar con precisión lo que el cliente verá en mi pantalla. No puedo bloquear selectivamente áreas o datos, lo cual puede ser un problema importante en términos de seguridad al tratar con la información de los clientes. Reseña recopilada por y alojada en G2.com.

It can actually work well with small sized, simple companies where communcation in a collaborative browsing is not essential. Other than that, I can say the customer support worked really hard to get it implemented and made it easy for user testing. Reseña recopilada por y alojada en G2.com.

The product is not designed to go above, can work in simple organisations, not suitable for complex, especially multi national, international companies. The features won't be enough if you are looking for a better tool as this is supposed to be a daily tool to use. Reseña recopilada por y alojada en G2.com.

It helps users to seamlessly view a visitor's webpage in real time which helps in building communication in the real world, This helps in making is ease of use, ease of implementation and the customer support is round the clock. We can frequently use it with ease of integration. Reseña recopilada por y alojada en G2.com.

Nothing to be dislike when you get such great CRM Reseña recopilada por y alojada en G2.com.

Talisma Chat & Cobrowse offre une assistance instantanée, améliorant l'engagement client grâce à une interaction fluide et un partage d'écran efficace pour résoudre les problèmes. Reseña recopilada por y alojada en G2.com.

Talisma Chat & Cobrowse peut être complexe à configurer, avec une interface parfois peu intuitive. Certains utilisateurs signalent des ralentissements et un support technique perfectible. Reseña recopilada por y alojada en G2.com.

It's quick to set up and works well with other tools. The customer support is always helpful, and I find myself using it often because it just works. It has everything I need to manage chats and browsing with ease. Reseña recopilada por y alojada en G2.com.

I think some more customization options needs to be updated so that it can work smoothly with other tools. Reseña recopilada por y alojada en G2.com.

Talisma se integra perfectamente con sistemas CRM populares y otras herramientas empresariales, optimizando los flujos de trabajo y la gestión de datos en relación con la industria de soporte al cliente. Además, esta plataforma permite un alto grado de personalización, lo que permite a las empresas adaptar la experiencia de chat a sus necesidades específicas e identidad de marca. Reseña recopilada por y alojada en G2.com.

El precio de Talisma puede ser elevado, especialmente para las pequeñas empresas o aquellas con presupuestos limitados. Además, esta plataforma puede tener una curva de aprendizaje algo pronunciada, especialmente para los usuarios que son nuevos en la tecnología de chat y co-navegación. Reseña recopilada por y alojada en G2.com.

Customizable Workflows – Businesses can tailor chat routing, escalation, and agent assignment based on their needs. Reseña recopilada por y alojada en G2.com.

Outdated UI – The interface can feel clunky and outdated compared to modern chat and co-browsing solutions. Reseña recopilada por y alojada en G2.com.

Real time engagement which increases customer satisfaction Reseña recopilada por y alojada en G2.com.

In poor internet connection areas , not working Reseña recopilada por y alojada en G2.com.