Reseñas y detalles del producto de Stax Bill (formerly Fusebill)

FuseBill es una manera fácil para que los equipos de CX basados en SaaS accedan a los detalles de facturación de los clientes, resuelvan problemas de facturación y accedan a facturas históricas de manera rápida y eficiente. Reseña recopilada por y alojada en G2.com.

La herramienta es un poco torpe si estás tratando de cobrar un saldo vencido. Si deseas cobrar como un "Usuario Básico" y no como un "Administrador", tus privilegios hacen que sea un desafío completar la tarea de liquidar cuentas de manera directa. Reseña recopilada por y alojada en G2.com.

A very simple way to create the plan and customer. Easy to understandable and manageable. Reseña recopilada por y alojada en G2.com.

Test environments are relatively slow. Other than all good. Reseña recopilada por y alojada en G2.com.

Fusebill nos ha ayudado a organizar nuestra facturación, enviar facturas a nuestros clientes que pueden pagar en línea y dar a nuestros clientes con pagos atrasados recordatorios de facturación automatizados. Reseña recopilada por y alojada en G2.com.

No es lo suficientemente amigable en mi teléfono móvil.

Además, parte del seguimiento de pagos puede ser un poco confuso, y los informes son difíciles de leer a veces. Reseña recopilada por y alojada en G2.com.

Different teams use StaxBill to track customers' bills and orders. It user friendly and easy to deal with, easy to navigate and filter around to get the needed. Reseña recopilada por y alojada en G2.com.

It can be overwhelming for the first use, had to have one training session from a colleague but then it was easy to Reseña recopilada por y alojada en G2.com.

I like how easy it is to use the system once you have a good understanding of how things work. I love the email capabilities and the ability for a merchant to update their own payment information through the portal. I like the ability the merchant has to pay their invoice online. Reseña recopilada por y alojada en G2.com.

I do not like the landing page for the portal (the initial sign-in page) that the merchant receives. I constantly get comments asking for their User ID and Password; the page doesn't make it clear that this is where they create their User ID and Password. I also think that the reporting is lacking. It would be nice to see some drill-down links on some of the reports; I see total revenue or total sales but it would be nice to click on that number and have Fusebill produce a more detailed report about what makes up that number without having to search around for a different report that will produce the information that I need. Reseña recopilada por y alojada en G2.com.

-Software is powerful and packs all the features needed to manage subscriptions

-From price uplift to upgrades/downgrades, multiple subscriptions per customer, I

-The stats and tools provided on their dashboard are extremely useful. I especially like the MRR progression, customer growth, and the calendar showing the upcoming renewals with associated revenue. Reseña recopilada por y alojada en G2.com.

-The software does not calculate key metrics such as Churn rate and NET revenue churn. I feel the system could easily calculate this and the metrics could be added to the dashboard.

-Support can be slow to respond sometimes. Reseña recopilada por y alojada en G2.com.

I like the recurring billing system, and how they're sending automatic reminders.

Very easy to set up new customers, and easy to create invoices.

Setup user is also easy, making it quick to administrate. Reseña recopilada por y alojada en G2.com.

small bugs that some of the balances can't be clear.

No GL can be assigned to write off items, which causes extra work when booking the month-end journal entries Reseña recopilada por y alojada en G2.com.

- Platform seems complete theoretically covering most of your subscription billing/subscription management needs (we never actually went live, though).

- Some good people/professionals in their services organization tried to help, but the overall project was a massive failure. Reseña recopilada por y alojada en G2.com.

- During the sales process there we several false mistatements made to us, such as:

-- We can cover your subscription management worldwide;

-- We have live customers in Brazil, and we can fit your needs there. We can even introduce you to local customers later down the road.

-- We integrate with Avalara for global tax calculations;

These were all false.

- They never were able to issue one invoice/nota fiscal for our international operations;

- We wasted almost 2 years and had to drop the implementation project. Reseña recopilada por y alojada en G2.com.

1) Deep functionality for a wide variety of billing functions

2) Well organized User Interface

3) Bulk upload feature to mass update pricing

4) Dunning emails that can be custom configured and sent on a custom schedule Reseña recopilada por y alojada en G2.com.

Go Deeper on reporting. Users should be able to report by any field in the database.

My company sells memberships and physical equipment. I can segment my reporting for membership price points. But not for physical equipment. I can only see the lump sum figure for my total physical equipment sales. I cannot break it down by the equipment manufacturer/model. This limitation applies to all one-time purchases.

And users should be able to stack multiple filters and operators in a report builder interface. For example, (Filter #1 AND Filter #2) OR (Filter #3 AND Filter #4). Reseña recopilada por y alojada en G2.com.

Fusebill tiene un montón de capacidades personalizables. Permite más opciones cuando se trata de facturar a los clientes, y aprecié la ayuda personalizada de nuestro especialista durante la incorporación. Reseña recopilada por y alojada en G2.com.

Debido a que el software es tan robusto, hay una curva de aprendizaje. Tomó algunas reuniones para comprender completamente el sistema y el proceso. No es para alguien que quiera una relación simple de factura/pago. Reseña recopilada por y alojada en G2.com.