Reseñas y detalles del producto de SiteLock

Aprecio a Sitelock por sus capacidades de detección y eliminación de malware, varios ajustes de frecuencia de navegación y la habilitación de protección contra DDoS y correo no deseado en el firewall del sitio web. Además, la provisión de certificación SSL y servicios de cumplimiento como HIPAA y PCI-DSS por parte de SiteLock son factores adicionales que contribuyen a mi opinión positiva sobre la empresa. Reseña recopilada por y alojada en G2.com.

Mientras evaluábamos los servicios de seguridad del sitio web de Sitelock, experimentamos problemas en casos donde parte del tráfico permitido por el sitio web es bloqueado por el firewall del sitio web. Esto ha llevado a algunos fallos en nuestro sitio web y ha afectado la experiencia del usuario de los visitantes. Reseña recopilada por y alojada en G2.com.

El panel te ofrece una visión general del estado actual de la salud de tu sitio web junto con el registro de visitantes y el estado de ubicación. Si solo pudieran hacer que estos informes fueran descargables, sería aún mejor. Reseña recopilada por y alojada en G2.com.

El proceso de configuración es muy complicado. Los requisitos no se proporcionan de manera muy clara, lo que dificulta ponerlo en funcionamiento de inmediato. El servicio al cliente es simplemente aceptable. El informe y el panel de control no dejan muy claro en qué está trabajando Sitelock. Reseña recopilada por y alojada en G2.com.

At this point - absolutely nothing. Just a very frustrated paying client with a critical security issue and an inability to find anyone to assist me. Reseña recopilada por y alojada en G2.com.

ZERO customer service. Forget about how critical your issue is. You will NEVER get them over the phone. You will wait - literally - for HOURS. Reseña recopilada por y alojada en G2.com.

Intentamos cancelar la cuenta varias veces hace unos meses, y continuaron cobrándonos por la cuenta. No pudimos contactar a nuestro representante que nos inscribió y tratamos de enviar correos electrónicos al soporte, pero recibimos correos rebotados de la dirección de correo electrónico de soporte. Reseña recopilada por y alojada en G2.com.

El servicio no es muy útil y siguen cobrando incluso después de intentar cancelar. Reseña recopilada por y alojada en G2.com.

They were able to create filter around their site and was easy to manage it Reseña recopilada por y alojada en G2.com.

Minor bugs that they reported, I never really got into the details Reseña recopilada por y alojada en G2.com.

Puedo hablar con una persona en vivo en lugar de correo electrónico o chat como otras empresas. Reseña recopilada por y alojada en G2.com.

Proceso de configuración horrible. Una vez que pagas, es difícil contactar a alguien. Reseña recopilada por y alojada en G2.com.

There isn't anything that I like about this product. Reseña recopilada por y alojada en G2.com.

- Our website was infected with a virus and Sitelock didn't catch it.

- Tried to restore from a previous backup (backup status was "GOOD") but in fact backups haven't been running in a long time due to a size capacity restraint (not sure why the backups would be green and state "GOOD" when backups aren't going through)

- Tried to escalate the issue with Sitelock to say we needed to restore the website from a previous date but the restore kept failing. They said they would escalate this but I didn't receive a timely response - I had to wait about a week.

- Tried to restore our website to a previous version but it got stuck (the status was frozen as "IN PROGRESS"). Called Sitelock and they said they need to escalate this to their development team (who customers can't talk to) and they work a set schedule (not 24x7). Still waiting for a response from them...it's been approximately three weeks since the original issue Reseña recopilada por y alojada en G2.com.

That they appear to be going out of business. Reseña recopilada por y alojada en G2.com.

Completely inneffective, even when you pay the ridiculous price for the premium package. The product does not protect you from getting hacked and when you do, the SiteLock technical team compounds the damage instead of fixing it. Then want's to add more charges for actually fixing it. But nothing compares to the problems that SiteLock creates itself. It randomly moves content to their CDN which breaks links, and conflicts with SSL, so your site goes down. Hosting tech team can fix it, but it will inevitably happen again and without warning. Reseña recopilada por y alojada en G2.com.

The company is unethical and not worth the money Reseña recopilada por y alojada en G2.com.

I agreed to a 12 month subscription 5 months ago with SiteLock due to my hosting service not being able to connect them properly to my Managed WordPress website.

Ok, no problems. So I want to transfer the subscription from one site to another as the old site was killed for a new site after 5 months of use. Ok, no problem another 7 months to go.

NOPE I have to sign for another 12 months of service. I asked why, they said it is in their term, of service that a new site is a new service. I reviewed the term of service with them on the phone and it is not stated that a transfer of domains starts a whole new service, not even covered. So I am forced to agree to another 12 months illegally breaking their term of service with me. That to me is a major breach of ethics for a security company. I can not trust that if a digital breach occurred I that I can trust their terms of the agreement for their liability.

On top of that, I see I have to request 30 days prior to the contract ending that I wish to terminate the contract before renewal. I said, OK start the new 12 months and I am officially declaring that we will not renew. I was told I could not do that as it has to be 30 days prior. (Me venting - Not 365 or 29 days, 30 days exactly prior). I pointed out to the manager that she does not even know her terms of agreement twice and that I was not pleased at all. I would probably stay with them if they honored their agreements.

This company has a decent product but they are unethical. I do not recommend you using them because of this.

11. Term, Termination and Automatic Renewal.

(a) Term. The term of this Agreement shall commence upon the execution of the Registration Form (“Activation Date”) and, unless earlier terminated as provided herein, shall continue for twelve (12) months (“Initial Term”). The Initial Term and each Renewal Term shall automatically renew for addition twelve (12) month periods (each, a “Renewal Term,” Renewal Terms and the Initial Term shall be generically referred to each as an “Annual Term” and collectively as the “Subscription Term”) unless either party gives the other notice of non-renewal Thirty (30) days prior to the expiration of the then-current Annual Term (“Non-Renewal”). The pricing shall not increase during an Annual Term; however, SiteLock may increase the pricing applicable to any Renewal Term by providing Customer notice of the same prior to such renewal.

(b) Termination of Service. Customer agrees that subscription-based Services can only be

terminated by Customer pursuant to Section 12 (Cancellation).elow. Upon termination Customer agrees to stop using the Services, and to pay all monies owed to SiteLock, if any. Customer agrees that SiteLock can terminate this Agreement at any time with or without cause, if SiteLock has reason to believe that Customer is violating the Agreement in any way, or if the applicable Service is permanently discontinued, subject to Section 16 (Refund).elow. After termination or expiration of the Subscription Term, the provisions of this Agreement that ought to survive termination, shall survive.

12. Cancellation. Cancellation..... Reseña recopilada por y alojada en G2.com.

Nada, esta empresa es la peor empresa con la que he trabajado en todo el año. Reseña recopilada por y alojada en G2.com.

Cuando tienes un problema, utilizan tácticas de venta agresivas para inscribirte en un contrato a largo plazo. Cuando quieres irte, dicen que no pueden terminar tu acuerdo hasta que hables con ellos y que te llamarán pronto, pero nunca llaman. Luego vas a su página de soporte de ayuda y la persona dice que no es la persona adecuada para hablar y que no puede ponerte en contacto con la persona correcta. Eso te deja con la única opción de cancelar tu tarjeta de crédito. Reseña recopilada por y alojada en G2.com.